Liability Claims Adjuster – Trucking, Product & Premises Liability

Overview

Multi-Line Claim Representative II – Liability Claims (commercial trucking, premise liability, produects liability)

Compensation: $65,000–$75,000 annually (based on experience)

Schedule: Monday–Friday

Work Model: Hybrid

Hybrid Work Arrangement: New hires will complete approximately one month of onsite training in our St. Louis office. Following successful training and demonstrated performance, employees may transition to a hybrid schedule, typically working onsite Monday and Wednesday with additional flexibility based on business needs.

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Claim Representative II is responsible for investigating, evaluating, negotiating, and resolving liability claims across multiple client accounts and industries. This role manages claims from assignment through resolution while ensuring compliance with Corporate Claim Standards, client‑specific handling instructions, and applicable state laws.

This position handles a diverse inventory of claims involving trucking liability, product liability, premises liability, bodily injury, and property damage exposures across multiple jurisdictions nationwide. The successful candidate will manage a caseload of moderate to high complexity and some litigation exposure.

We're looking for a skilled adjuster who can balance strong technical claim handling with excellent customer service. Success in this role requires effective communication, strong diary and desk management, sound judgment, and the ability to build positive working relationships with clients, claimants, attorneys, and business partners.

This is a claims adjuster role, responsible for cradle‑to‑grave liability claim handling. It is not an HR, consulting, or employer‑side position.

When we hire adjusters, we look for professionals who take ownership of their work, navigate complex claims with confidence, and deliver exceptional service with integrity. In this role, you’ll manage your files independently while contributing to a collaborative, high‑performing team.

• Investigate, evaluate, and adjust liability claims from assignment through resolution
• Handle claims involving trucking, product liability, premises liability, bodily injury, and property damage
• Conduct liability investigations and evaluate coverage, damages, and exposure
• Establish and maintain reserves based on claim development and exposure analysis
• Review medical records, bills, legal documentation, and investigative materials
• Negotiate settlements with claimants, attorneys, and authorized representatives
• Coordinate with defense counsel and other vendors when appropriate
• Manage litigated files and assist with litigation strategy development
• Identify and pursue subrogation opportunities
• Prepare claim reports, reserve recommendations, and client communications
• Maintain timely diary management and claim documentation
• Deliver responsive, professional service to clients and stakeholders
• Ensure compliance with Corporate Claim Standards and client‑specific requirements

• Valid adjuster licenses is required, TX license is preferred.
• 5+ years experience handling liability claims
• Strong analytical, negotiation, and decision‑making skills
• Ability to analyze coverage and communicate claim decisions clearly and professionally
• Excellent time‑management and organizational abilities
• Strong written and verbal communication skills
• Ability to work independently in a remote environment with strong accountability
• Reliable, predictable attendance during business hours