Claims Supervisor II – Commercial G​/L

• Supervise the day-to-day activities of a claims handling unit
• Oversee the investigation of insurance claims
• Ensure corporate claims handling procedures and priorities are followed
• Ensure budget and productivity requirements are met
• Ensure department targets for customer service quality and priorities are met
• Participate in hiring, training, evaluation, and development of claims staff
• Manage the day-to-day handling and settlement of claims
• Oversee processing and tracking of documents and making payments
• Track trends and communicate with underwriting

• High School Diploma required
• Bachelor's degree from a four-year college or university preferred
• 10 plus years related experience and/or training, or equivalent combination of education and experience
• Associate in Claims, CPCU, or other industry-related studies
• Experience with Windows operating system
• Basic word processing skills

Demonstrates expertise in claims handling supervision, ensuring adherence to corporate procedures and productivity targets while managing staff development and customer service quality.

• Claims Handling Supervision
• Investigation of Insurance Claims
• Budget Management
• Customer Service Quality
• Staff Training and Development

• Claims Management
• Document Processing
• Trend Tracking
• Windows Operating System
• Word Processing

• Leadership
• Communication
• Organizational Skills

• Associate in Claims
• CPCU

• Insurance Claims
• Claims Handling Procedures
• Productivity Requirements
• Customer Service Targets