Private Client Claims Advocacy Leader

• Formulate and execute a client-first vision, strategy, and operational design for Claims Advocacy.
• Lead multiple Claims Advocacy teams and field claim executives.
• Direct claims operations activities and best practices to deliver services effectively and efficiently.
• Synchronize catastrophe event responses, major-claim resources, educational offerings, and capabilities across PCS regions.
• Resolve insurer issues protecting key clients and Family Offices and retaining relationships.
• Contribute to client and center-of-influence communications and participate in client webinars.
• Serve as the external face of MMA PCS Claims Advocacy.
• Lead claims professionals in resolving complex and/or high-value losses while keeping relevant parties informed.
• Coach the team toward favorable client outcomes and internal claims-operations KPIs.
• Evaluate claims processes and departmental strategy and develop improvement plans.
• Direct design and implementation of claims technologies with PCS Operations and EPIC Transformation teams.
• Communicate client and Family Office matters, team updates, market developments, and claims trends to field leadership and MMA regions.
• Maintain regular client and local PCS service-team contact.
• Collaborate across the enterprise and with MMA regions on claims activities and carrier relationships.
• Monitor external trends, regulatory changes, and best practices; identify risks and opportunities and implement action plans.
• Contribute claims and risk-management insight to client and Family Office annual reviews.
• Participate in prospect meetings, center-of-influence presentations, projects, and committees.

• Preferred minimum of 10 years of claims experience, preferably with an affluent and high-net-worth broker or carrier.
• Knowledge of personal lines products and services, insurance practices, contracts, and their application.
• Experience in a customer service environment, including WFH arrangements, flexible work schedules, and extended work hours preferred.
• Experience leading a team of claims professionals is a plus.
• Proven ability to meet customer needs and provide exemplary service.
• Proven knowledge of investigation, negotiation, and settlement activities for very complex and/or high-value claims.
• Analytical and problem-solving skills for coverage, jurisdictional law, policy exclusions, and exceptions.
• Excellent verbal and written communication skills.
• Ability to travel approximately 20%.
• BS/BA degree preferred.
• Producer licenses (Casualty
  - Commercial and Personal).
• Claim adjuster licenses.

Demonstrates extensive experience in Claims Advocacy, leading teams to achieve favorable client outcomes while managing complex claims processes and implementing effective operational strategies. Proficient in client communication, risk management, and claims technology integration.

• Claims Experience
• Team Leadership
• Client Communication
• Negotiation Skills
• Claims Technology Integration

• Claims Operations
• Investigation Activities
• Settlement Activities
• Analytical Skills
• Problem-Solving Skills
• Knowledge of Personal Lines Products
• Insurance Practices
• Contract Application
• Regulatory Knowledge
• KPI Management

• Excellent Verbal Communication
• Excellent Written Communication
• Customer Service Orientation
• Coaching Skills
• Collaboration Skills

• Producer Licenses (Casualty
  - Commercial and Personal)
• Claim Adjuster Licenses

• Claims Advocacy
• High-Net-Worth Clients
• Affluent Broker
• Catastrophe Event Response
• Risk Management
• Client Webinars
• Market Developments
• Jurisdictional Law
• Policy Exclusions
• Family Offices

• Claims Technologies
• PCS Operations
• EPIC Transformation