Disability Insurance Program Representative

di services representative
disability insurance program representative

$4,055.00 - $6,310.00 per month
new to state candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

final filing date: 9/19/2026

this is a bilingual - spanish position; must be able to pass a bilingual - spanish fluency examination.
this position may be eligible for a hybrid work schedule. The amount of telework is at the discretion of the department and is subject to change as business needs arise.
under supervision, the disability insurance (di) services representative will determine claimant eligibility for state disability insurance (sdi) program benefits including disability insurance, paid family leave, and nonindustrial disability; will conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies; will provide prompt, accurate and courteous customer service; may develop and provide training that emphasizes the consistent application of law, regulation, policy and procedures, appropriate medical duration control techniques, program integrity practices and processes, will record and maintain over payment (op) documents in accordance with current over-payment policies and procedures, process ops, conduct follow up collection actions for both claimant and third party over payments with appropriate documentation.

May act as an expert witness before the california unemployment insurance appeals board.

must comply with office security requirements. Travel and/or overtime may be required.

expectation – mission, vision, goals

the incumbent contributes toward the growth of the di branch into a customer-focused service organization by following and applying sdi branch cultural principles. The incumbent is required to have knowledge of the principles of the sdi branch programs. Protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities.

position located at 297 w hedding street, san jose, ca 95110.

if you have questions about the actual position, please contact the "hiring unit contact" listed below under contact information.

effective july 1, 2025, specific bargaining units and associated excluded state employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the personal leave program 2025 (plp 2025) per month. For more details, please clickhere to visit the california department of human resources (calhr) website.

you will find additional information about the job in the duty statement
.

visa sponsorship
this position is not eligible for visa sponsorship. Applicants must be authorized to work in the us without the need for visa sponsorship by the start date of employment.

you will find the minimum requirements in the class specification.

• disability insurance program representative

disability insurance program representative $4,055.00 - $4,837.00a $4,390.00 - $5,495.00b $5,041.00 - $6,310.00c new to state candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of positions: 3

telework:
hybrid

job type:
permanent, full time

work shift:
8:00 a.m.

- 5:00 p.m.

work week:
monday - friday

the employment development department (edd) is one of the largest state departments with employees at hundreds of service locations. For more than 70 years, the edd has connected millions of job seekers and employers in an effort to build the economy of the golden state. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks.

Working at edd…