Program Manager – Insurance

• Manage the Insurance Operations COE (Center of Excellence)
• Redesign and enhance the COE SharePoint site and database housing Ford’s insurance relationships across the enterprise
• Develop, create and submit database reports to team members and senior management
• Monitor department subscriptions, donations and memberships
• Act as the insurance expert for the Ford Enterprise, coordinating with other Insurance departments to solve problems and answer technical questions
• Complete competitor analysis and documentation for Insurance Operations products or potential new products, updating every 6–12 months
• Work with Learning & Development on training for Insurance Operations employees
• Manage assigned insurance products and projects end-to-end
• Serve as subject-matter expert and single point of contact for assigned products
• Evaluate product quality, identify enhancements, verify customer needs and ensure program competitiveness
• Review and update policy and endorsement language and obtain Legal concurrence
• Update Declaration pages and issue and renew policies by effective dates
• Work with AMRO field adjusters regarding coverage questions and claims
• Liaise with internal and external customers, administrators and agents
• Partner with Legal to ensure compliance with insurance laws
• Collaborate with Insurance Accounting and Financial Analysis on product understanding and reporting
• Work with Compliance on timely, compliant Rate & Rule and Policy Form filings
• Coordinate with Actuarial on rate reviews and present proposals to the GIPRC for approval
• Provide reports and updates to senior management
• Verify adherence to policy terms, conditions and coverages
• Provide customer service to Ford Motor Company, Ford Credit and dealers
• Ensure compliance with Ford Global Policies and SOX requirements
• Oversee and administer loss prevention techniques
• Provide internal and external claims training assistance
• Complete the MCRP and resolve issues promptly
• Lead or participate in special projects
• Individual contributor with no direct reports

• Bachelor's degree in Insurance, Risk Management, Business Administration, Finance, or a related field
• 10 years of experience in Captive Insurance Management or a combination of Captive Insurance Management and P&C Insurance, including product management, underwriting, and/or claims
• Understanding and ability to work in Sharepoint to develop a database and resulting reports
• Demonstrated experience managing insurance products end-to-end (policy issuance, renewals, coverage review)
• Solid understanding of P&C policy structure, including policy language, endorsements, and Declaration pages
• Working knowledge of state insurance regulatory requirements, including rate, rule, and form filing processes
• Understanding of claims handling processes and ability to liaise effectively with field adjusters
• Familiarity with loss prevention/loss control principles
• Proven ability to act as a subject-matter expert and single point of contact for assigned products
• Strong written and verbal communication skills, including experience presenting to committees or senior leadership
• Demonstrated project management skills with the ability to manage multiple products/initiatives simultaneously
• Excellent customer service orientation, with experience serving both internal and external stakeholders
• Attention to detail and a compliance-first mindset, particularly regarding regulatory and audit requirements (e.g., SOX)
• Proficiency in Microsoft Office Suite, particularly Excel and Power Point
• Visa sponsorship is not available for this position
• Candidates must be legally authorized to work in the United States

Demonstrates expertise in Captive Insurance Management and P&C Insurance, with a strong focus on product management, compliance,…