Field Service Representative- Southern California

Job Title:

Field Services Representative

Location:

Southern California

Reports To:

Technical Services Manager

The Field Services Representative is responsible for handling all technical product questions and concerns, performing inspections, training contractors and distributors, developing training and installation standards, mentoring and coaching other Field Services Representatives, and supporting the comprehensive roles handled by Brava Technical Services.

This role requires a strong working knowledge of California’s code environment, including the California Building Code, Title 24 energy requirements, wildfire and WUI standards, and related regional regulations. Familiarity with the California roofing market and contractor landscape is preferred, along with the ability to navigate code-driven technical issues with accuracy and confidence.

• Trains, mentors, and coaches Field Services Representatives and other Brava team members, including professional skills, knowledge, and Brava culture and standards.
• Creates training materials to ensure products are installed according to installation requirements and organizational standards.
• Demonstrates the ability to perform virtual and on-site installation training, delivering a best-in-industry training experience.

• Addresses field installation questions and concerns, providing technical support and training to contractors as needed.
• Coordinates with other Technical Support Specialists to provide best-in-industry technical support to the Brava team and customers.
• Conducts roof inspections following finished projects and uploads documentation, including checklists, reports, and photos, using Company Cam.

• Maintains a strong working knowledge of all Brava product offerings and provides in-depth information efficiently.
• Maintains a strong working knowledge of competitor product offerings.

• Communicates effectively with customers by telephone, text, email, and in person to provide product or service information, take or enter orders, cancel accounts, or obtain details of complaints.
• Ensures appropriate actions are taken to resolve customer issues.
• Keeps accurate records of customer interactions, including cases, inquiries, complaints, comments, and actions taken.

• Provides input for operational and strategic projects and initiatives.
• Assists in developing and implementing new policies and procedures related to the position.
• Leads the team in policy, process compliance, and documentation.

• Supports cross-functional teams (Sales, Customer Success, Manufacturing, etc.) to deliver an industry-leading customer experience through attitude, effort, timeliness, and accuracy.

• As an alternate, reviews building plans and enters data into Plan Swift to determine required materials.
• Performs hands‑on product demonstrations for training and sales.
• Performs other duties as assigned.

• None

• Strong mentorship and team‑building skills
• Excellent technical, verbal, and written communication skills
• Excellent interpersonal and customer service skills
• Excellent time management skills with a proven ability to meet deadlines
• Ability to prioritize tasks
• Ability to work independently and in a team environment
• Proficiency with Microsoft Office software
• Ability to travel up to 50%
• Excellent verbal and written communication skills required in both English and Spanish

• High school diploma or equivalent required
• 10+ years of roofing services experience preferred
• 5+ years of customer service experience preferred
• 5+ years of building envelope experience preferred
• 2+ years of technical services experience preferred
• Company Cam experience preferred
• Drone license and flight experience preferred

• Valid Driver’s License
• FAA Part 107 UAS License preferred
• RRO Certified Inspector preferred

• Prolonged periods of sitting
• Occasional standing and walking
• Ability to access roofs
• Ability to use a ladder
• Ability to frequently lift and move up to 25 pounds