Workshop Manager & Technical Service Specialist; m​/f​/d

Overview

ZOLLERN North America L.P. is a company in the metal processing industry, headquartered in Ponchatoula, Louisiana. It is a subsidiary of ZOLLERN GmbH & Co. KG, which remains partly owned by the House of Hohenzollern-Sigmaringen and is part of the Fürst von Hohenzollern corporate group. ZOLLERN aims to become a key player in drive technology and metal products in the American market.

With this strategic decision, ZOLLERN North America is just beginning to establish its position by making substantial investments in team expansion and its Ponchatoula location. Currently, ZNA is a small company under the umbrella of a large international German "hidden champion," with ambitious growth plans and tremendous potential.

Job Title: Workshop Manager / Technical Service Specialist (m/f/d)

• Developing and executing sales strategies to expand into new markets and maintain existing client relationships
• Providing customer support and technical consulting for ZOLLERN Drive Technology products, including spare parts, complaints, and repairs
• Collaborating closely with inside sales from order entry and analysis to proposal development and customer negotiations
• Planning, coordinating, and executing on-site service operations, including assembly, inspections, and repairs of gearboxes and winches
• Independently ensuring troubleshooting and mechanical repair work, both in-house and at customer locations
• Preparing quotations and technical documentation for spare parts and repair services
• Conducting customer meetings, technical inspections, and tailored sales presentations
• Collaborating with internal teams to develop customized solutions and ensure high-quality service delivery
• Processing customer orders in line with deadlines, cost targets, and quality standards
• Conducting preliminary contract reviews and supporting in customer negotiations
• Providing accurate documentation of sales activities, service operations, and market trends
• Participating in ongoing training to stay up to date with product offerings and industry developments

• Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches
• Strong technical understanding and affinity for mechanical systems, ideally in drive technology
• Structured and independent working style with a high level of responsibility and reliability
• Experience in customer service or technical field service is highly desirable
• Valid driver’s license
• Willingness to travel frequently, including international assignments (approx. 35% or more)
• Team player with strong communication skills and a customer-oriented mindset
• Ability to professionally interact with clients on-site and represent the company
• Proficiency in MS Office; experience with ERP systems (Sage) is a plus
• Participation in ongoing technical training and willingness to continuously improve skills
• Blue Cross Blue Shield Health Insurance and Guardian Dental, Vision, Life, STD, SCCD:
  Company pay for employee and spouses
• Human Interest Retirement Plan: 6% ER Contribution

We look forward to receiving your application at

For any job-related questions, please contact Alexander Birkenmaier alex

For any HR-related questions, please contact Andreas Engelke