Fulfillment Operations Supervisor

Hayward, California, United States - Full-time

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best‑in‑class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.

As Skydio's Fulfillment Operations Supervisor, you will lead the teams responsible for ensuring our products are shipped accurately, efficiently, and on time to customers around the world. You will oversee daily fulfillment operations including Packout, Outbound Logistics, and Fulfillment Associates while partnering closely with Production Planning, Manufacturing, Customer Operations, and third‑party logistics providers to meet customer demand.

This is a hands‑on leadership role requiring exceptional operational execution, strong systems aptitude, and the ability to build high‑performing teams in a fast‑paced manufacturing environment. You will be responsible for driving safety, quality, inventory accuracy, and continuous improvement while ensuring compliance with domestic and international shipping regulations.

• Lead and develop the Fulfillment, Packout, and Outbound Logistics teams to consistently achieve safety, quality, delivery, and productivity goals.
• Supervise Fulfillment Associates, Outbound Logistics Analysts, and Packout Team Leads, providing coaching, performance feedback, and career development.
• Partner closely with Production Planning to prioritize shipments and ensure customer delivery commitments are met.
• Coordinate daily fulfillment activities to meet production schedules, customer requirements, and shipping deadlines.
• Manage finished goods inventory accuracy, fulfillment consumables, and packaging materials to prevent production interruptions.
• Monitor inventory levels and reorder consumable materials to maintain uninterrupted fulfillment operations.
• Oversee domestic and international shipments while ensuring compliance with export regulations, dangerous goods requirements, and ITAR controls.
• Coordinate transportation activities with carriers and third‑party logistics (3PL) providers to optimize cost, service, and delivery performance.
• Drive continuous improvement initiatives focused on throughput, inventory accuracy, labor efficiency, and customer satisfaction.
• Develop, document, and improve standard operating procedures across fulfillment and outbound logistics.
• Monitor key operational metrics and communicate performance, risks, and corrective actions to leadership.
• Partner cross‑functionally with Manufacturing, Supply Chain, Customer Operations, Quality, and Finance to resolve operational issues and improve processes.
• Support hiring, onboarding, scheduling, training, and workforce planning to build a scalable and engaged fulfillment organization.

• Bachelor's degree or equivalent practical experience.
• 3+ years of experience leading warehouse, fulfillment, logistics, or manufacturing operations teams.
• Experience supervising hourly employees in a fast‑paced production or distribution environment.
• Strong knowledge of domestic and international shipping processes and transportation operations.
• Working knowledge of dangerous goods shipping regulations (IATA, IMDG, or DOT) and export compliance requirements including ITAR.
• Experience coordinating with third‑party logistics providers (3PLs) and transportation carriers.
• Strong inventory management experience including cycle counts, inventory control, and material replenishment.
• Demonstrated experience using ERP systems such as Net Suite along with Transportation Management Systems (TMS) or Warehouse Management Systems (WMS).
• Highly proficient with operational systems and data analysis to drive decisions and improve performance.
• Strong organizational, communication, and cross‑functional collaboration skills.
• Proven ability to prioritize competing demands while maintaining exceptional…