Order and Delivery Operations Manager

Responsibilities

• Manage a team of Order and Delivery Operations Analysts to manage vehicle allocation and the vehicle fulfillment operations process.
• Develop and drive continuous improvement to the vehicle allocation process, along with the delivery operation processes required to deliver accessorized vehicles to our customers.
• Collaborate with Sales, Sales Inventory and Operations Planning (SI&OP), and Manufacturing to allocate vehicles across the two business units (Consumer and Fleet).
• Collaborate with Slate Delivery Partners to allocate vehicles to individual delivery hubs based on capacity and capability of each hub.
• Place and monitor Transfer Orders (TOs - internal inventory movement orders) of accessories from our Warehouse (3PL) to individual delivery hubs based on accessorization and up-fitment needs of customer orders.
• Work with Slate Delivery Partners on placing TOs for service parts necessary to repair issues found with vehicles prior to customer delivery through transportation and/or Pre-Delivery Inspection (PDI).
• Monitor accessory inventory levels to ensure alignment with sales forecasts and to drive appropriate operational planning.
• Develop, track, and report key performance indicators (KPIs) related to SI&OP, including but not limited to Vehicle Dwell Time at Manufacturing Yard, Vehicle Dwell Time at Delivery Hubs, and Vehicle On-Time Delivery Rate.
• Drive a continuous improvement mindset within Order Management, focusing on allocation processes, Transfer Order processes, and overall process efficiencies.

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance, Data Analytics or equivalent is preferred
• 8+ years of experience in Supply Chain, Logistics, or Business Management, preferably working within Order Management.
• 2+ years of previous manager experience in a Supply Chain, Logistics, or Business Management role is required.
• Strong analytical skills, with sufficient understanding of data interpretation.
• Proficiency in Microsoft Excel and/or other data analysis tools, such as Smart Sheets, Tableau, Alteryx, or other scripting tools.
• Strong verbal and written communication skills, with an understanding of how to present complex data in easily understood ways to multiple levels with the business.
• Strong problem solving capabilities, with attention to detail.
• Comfortable in start-up environments.
• Capability to work cross-functionally with external partners and internal teams, building strong relationships that produce positive results.