Logistics coordinator

Job Description

Ideal candidate has a mix of Logistics and Data Analytics with reporting through Excel or ERP systems.

Resolve inquiries related to distributor orders, returns, shipments, products, claims, credit memos and customer concerns. Initiate ocean, air, and land transportation track and trace (as required). Investigate and resolve problems through root cause analysis using various reports and data to resolve logistics challenges.

Monitor and provide status of critical shipments and ensure inbound/outbound on time delivery. Interact with key personnel to monitor and develop process to ensure the timely and accurate processing of orders and shipments.

Sales order entry into company's ERP system. Provide customer support to change or cancel existing orders. Ensure customer service and time objectives are achieved. Participate in benchmarking to ensure customer service levels are aligned with industry standards. Establish strong working relationship with business units, distributors, logistics partners, and Operations team members to provide high levels of customer support.

• Provide logistics and order support as needed.
• Conduct ad hoc reporting & analysis.
• Support as required for annual physical inventory and audits.
• Maintain documentation and procedures related to logistics policies and procedures.
• Prepared to assume additional tasks outside job description (as needed/directed).

• 0-1+ years experience related to supply chain and logistics operations.
• Outstanding customer service skills.
• Excellent written and verbal skills.
• Strong organizational and problem-solving skills.
• Basic knowledge of logistics functions within SAP or a comparable ERP system preferred.
• Basic knowledge of Sales Force or comparable CRM system preferred.
• Basic analytical skills with Microsoft Excel experience.

• Bachelor's Degree preferred, ideally in a related field to the position requirements.

• Fluent in English.