Logistics Specialist

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.

Its portfolio includes iconic IPs such as MOLLY, SKULL PANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Job Overview POP MART is seeking a logistics specialist who is responsible for managing and coordinating end-to-end logistics operations across both online and store delivery channels, ensuring timely, accurate, and cost-effective order fulfillment and delivery. The role works closely with warehouses, logistics service providers, customer service, store operations, and other cross-functional teams to monitor logistics performance, resolve operational exceptions, track key KPIs, and identify opportunities for process and cost optimization.

By leveraging operational data and continuous process improvement, the position supports a reliable logistics network and ensures a high level of service quality to both customers and stores.

• 1. Logistics Operations Management Manage daily logistics operations across online channels, including e-commerce platforms, official websites, and mini-programs, as well as store delivery channels, ensuring timely and accurate order fulfillment and delivery. Monitor logistics service providers’ performance in terms of delivery timeliness, service quality, accuracy, and cost, and follow up on performance against established KPIs. Support the optimization of logistics processes to improve operational efficiency, service quality, and cost effectiveness.
  
  Coordinate with warehouses, logistics providers, and relevant internal teams to ensure smooth end-to-end logistics operations.
• 2. Order Fulfillment & Delivery Planning Monitor the end-to-end order fulfillment process to ensure orders are picked, packed, shipped, and delivered within the promised timeframe. Develop and coordinate delivery plans based on store requirements, inventory levels, order volume, and business needs to ensure timely replenishment and avoid stockouts. Track order and delivery status in real time and ensure logistics information is accurately updated and synchronized across relevant systems.
  
  Coordinate with warehouses and logistics providers to ensure delivery tasks are completed accurately and on schedule.
• 3. Logistics Exception Management Monitor and handle logistics exceptions, including delayed shipments, lost or damaged packages, shortages, delivery failures, returns, exchanges, and customer or store complaints. Coordinate with logistics providers, warehouses, customer service, and store operations teams to resolve exceptions promptly and minimize their impact on business operations. Analyze the root causes of recurring logistics issues and support the implementation of corrective and preventive actions.
  
  Maintain accurate records of logistics exceptions and prepare regular exception reports and analysis.
• 4. KPI & Logistics Provider Performance Management Track key logistics KPIs, including order fulfillment rate, on-time delivery rate, delivery accuracy, damage rate, exception rate, return processing time, and customer/store satisfaction. Monitor and evaluate logistics providers’ performance against agreed service standards and KPIs. Follow up on performance issues and coordinate improvement actions with logistics providers and internal stakeholders. Identify operational gaps and provide recommendations to continuously improve logistics performance.
• 5. Inventory & Warehouse Coordination Work closely with warehouse teams to ensure accurate inventory information and smooth coordination between inventory, order fulfillment, and delivery operations. Monitor inventory levels and turnover in relation to customer orders and store demand, and identify potential risks that may affect order fulfillment or store replenishment. Coordinate with warehouses and logistics providers to ensure smooth handover and dispatch processes.
  
  Support the resolution of inventory-related issues that may result in order delays, cancellations, or store stockouts.
• 6. Customer & Store Service Support Work closely with customer service and store operations teams to address logistics-related inquiries,…