Senior WFM Transformation Leader; IEX, CCaaS
Job in
Chesterfield, St. Louis city, Missouri, 63005, USA
Listed on 2026-02-12
Listing for:
SBS Creatix
Full Time
position Listed on 2026-02-12
Job specializations:
-
Management
Job Description & How to Apply Below
Location: Chesterfield
A consultancy in contact center solutions seeks a Senior Workforce Management leader to transform contact center practices using NICE IEX. Responsibilities include redesigning WFM processes, establishing governance controls, and leading a team of 15 analysts. Key qualifications include 8-10 years of experience in WFM leadership, expertise in NICE IEX, and strong communication skills. This role is critical for improving SLA performance and operational efficiency in a multi-vendor environment.
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Position Requirements
10+ Years
work experience
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