Assistant General Manager

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

LAZ Hospitality Services is a unique team within LAZ Parking dedicated to growth through operational and financial excellence.

The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

Assistant General Manager

Reports To:

General Manager

• Assists Facilities General Manager with operational, financial, and personnel management.
• Management of all Operations Managers, Supervisors, Auditors, Cashiers, Traffic Control, Customer Service, Maintenance attendants.
• Creates and monitor daily schedules & break relief.
• Oversees the Maintenance and ACDBE subcontractors.
• Approval of expense, invoice payment and account payable programs.
• General oversight of Daily Parking Operations.
• Assigns duties and work shifts to all employees working closely with scheduling personnel.
• Assists in hiring, training, evaluating, and developing all LAZ employees.
• Responsible for adherence of LAZ personnel to all safety standards.
• Promotes “The LAZ Way” (Mottos, Values & Practices).
• Ensures all LAZ Parking staff are adhering to superior service standards in each department.
• Maintains high levels of customer service of all parking personnel.
• Serves in the capacity of the Facilities General Manager in the event of Facilities General Manager’s absence.
• Performs periodic spot audits on staff with the auditing team.
• Oversees maintenance programs including contract administration with contractors; this includes inspection of the parking lots to ensure contract compliance
• Ensures that existing maintenance of parking equipment is maintained at the highest level.
• Completes special projects as requested by the Facilities Manager or Airport Management.
• Review of the Secret Shopping Reports & Customer Surveys to ensure superior customer service standards are consistently being delivered by all LAZ Parking employees.
• Attends internal meetings with Airport Management as needed.
• Possesses a high level of interpersonal skills to handle sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints.
• Meets regularly with managers and hourly employees.
• Oversee supervisory functions to ensure cash handling and accounting processes are completed.
• Responsible for safety meetings and all facility safety issues concerning employees and customers.
• Responsible for the supervision of money collection and overall cash handling and reporting
• Assists in compiling and updating the Procedure Manual.

• Lead management team in delivery of LAZ company technology initiatives including TIBA
• Additional related development opportunities/exposure requirements as identified

• Associate Degrees and Certificates of Completion on course work in applicable areas can be applied to the education requirements. Parking management experience can be substituted on a year for year basis for education requirements up to maximum of four years.

• At least four (2) years of parking management experience at large locations with a monthly and transient component, with at least 10 front line staff members, parking management experience must have been at the level of a single site garage manager at a minimum.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

• Operations management experience of multiple aspects of the operation.
• Abil…