Institution Services Manager; Departmental Promotional

The County of San Mateo Probation Department is s eeking a well-qualified individual for the position of Institution Services Manager
. The Institution Services Manager (ISM) is a first‑level supervisory position in the Probation Department. The ISM provides supervision, staff support, and coordination of various daily activities necessary for the efficient operation of the Juvenile Hall located in the City of San Mateo.

To learn more about the department, visit https://(Use the "Apply for this Job" box below)..

• Superior interpersonal skills with expertise to motivate and develop staff.
• Enthusiasm for the job.
• A positive and flexible outlook and excitement for new challenges.
• Excellent oral and written communication skills.
• Ability to work well independently and as a member of a team.
• Excellent organizational ability for handling multiple tasks and urgent issues quickly and simultaneously.
• Ability to manage and de‑escalate conflicts.
• Ability to make quick and informed decisions.
• Demonstrates patience, empathy and cultural competence when dealing with youth and staff.
• An innovative leader who is able to think creatively and able to shift with the new trends.
• Ability to work collaboratively with different services providers and Justice Partners.
• Initiative and sound independent judgment when responding to the public and dealing with problems.
• Skill as a consensus builder who is a firm, fair, responsive and tactful leader with excellent group facilitation skills.
• Demonstrates creativity when dealing with programs and staff issues.
• Ability to make sound decisions.
• Knowledge in management and supervision of staff, including training, coaching, encouraging and holding staff accountable.
• Experience in procedures involved in the care, safety, transportation, custody and security of youth.
• Knowledge of principles of evidence‑based supervision and personnel management practices.
• Ability to provide appropriate feedback and guidance to staff.
• Ability to provide crisis management in emergency situations.

• Plan, direct, supervise, and evaluate the work of subordinate personnel.
• Train personnel in Departmental procedures; develop and monitor training programs for staff.
• Coordinate the daily activities of the institution's programs.
• Explain and interpret departmental policies and procedures to staff and monitor compliance.
• Function as the facility Officer on Duty.
• Provide personnel management of shift schedules and extra‑help assignments within policy guidelines and participate in staff selection processes.
• Assigns, schedules, and approves time off; evaluates staff performance and critiques potential violations.
• Consult with Probation Field Services personnel, Medical and Mental Health personnel, and other appropriate staff when issues of detention, high population, medical and mental health issues need discussion, response, and/or clarification.
• Works closely with the Superintendent and with other Institution Services Managers for the development, implementation, and interpretation of administrative policies and procedures.
• Coordinating the daily activities of the facility’s programs and facility‑wide assignments such as fire/safety, security, and employee scheduling and training.
• Serving as the facility Detention Control Officer.
• Participates in administrative and unit staff meetings for dissemination of information and the development of policies which may involve writing recommendations.
• Serve as the facility administrator in the absence of the Probation Services Manager II.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is:
Three years of journey or higher level experience providing counseling, guidance, supervision, and custody for a group of juveniles in a 24‑hour institution, including at least one year in a lead or supervisory capacity.

• Federal, state, and local laws and regulations applicable to probation work.
• Principles of supervision and training.
• Child psychology and principles of family relationships.
• Juvenile court law and the criminal justice system.
• Growth…