Manager Of Team Member Relations

Property

Location:

13075 Manchester Rd - St. Louis, Missouri 63131

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth – Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being – Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement – Company-matched 401(k)

• Award-winning – Ranked among Newsweek's America's Greatest Workplaces 2025

• Incentives – Quarterly bonuses (we succeed together!) based on hotel results

Summary:

The Manager of Team Member Relations serves as a strategic partner and subject matter expert responsible for fostering a positive, fair, inclusive, and legally compliant workplace. This role leads the team member relations function, oversees complex investigations, advises leaders on performance and conduct matters, ensures consistent application of policies, and supports a culture aligned with organizational values. The manager builds strong relationships with team members and leaders, proactively identifies risks, and drives solutions that promote engagement, trust, and Company culture.

Responsibilities and Duties:

• Provide advice and counsel to leadership on all Team Member Relations (TMR) matters, including performance issues, corrective action, policy questions, and workplace concerns.

• Guide managers and team members in effective problem solving, dispute resolution, conflict management, and communication practices.

• Conduct impartial, thorough, and timely investigations into complaints involving harassment, discrimination, misconduct, and other workplace issues.

• Gather evidence, interview relevant parties, and collaborate with the Director of Staffing & Team Member Relations, Legal Counsel, and outside attorneys as appropriate.

• Ensure accurate documentation, case management, and follow through on all TMR matters.

• Oversee and advise on performance management processes, including corrective actions and performance improvement plans.

• Support consistent use of the company’s performance management system.

• Monitor and interpret federal, state, and local employment laws (e.g., ADA, FMLA, FLSA, Title VII) and advise leadership to ensure compliance.

• Develop, update, and maintain team member relations policies, procedures, and best practices.

• Partner with Learning to develop and implement policy-related training for leaders and team members.

• Analyze engagement data and turnover trends to identify systemic issues and recommend action.

• Oversee implementation of team member recognition programs (e.g., annual awards).

• Ensure the security, accuracy, and integrity of HR files and sensitive information, including I‑9s, performance evaluations, TMR documentation, and confidential records.

Preferred or

Required Qualifications:

• Four-year college or university degree in Human Resources, Hospitality, Business Administration or a related field of study is preferred.

• Hotel operations experience required; experience as a General Manager is strongly preferred.

• Experience resolving complex workplace issues.

Basic Qualifications:

• Read, analyze and interpret general business information.

• Read, write and speak English clearly.

• Excellent oral and written communication skills.

• Excellent project management skills.

• Ability to handle highly confidential information with discretion.

Mental/Physical Demands:

The job duties and responsibilities described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• Must be able to travel as needed – at times on short notice.

• This position is based in St. Louis.

Supervisory Duties:

• Directly supervises team members in the Team Member Relations Department.