Payroll Support Team Lead

Position: Payroll Employee Support Team Lead
Location: California

Payroll Employee Support Team Lead page is loaded## Payroll Employee Support Team Lead locations:
MCCLELLAN, CA:
Sacramento, CAtime type:
Full time posted on:
Posted Todayjob requisition :
JR102678#
*
* Title:

** Payroll Employee Support Team Lead#
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* Job Description:

**** Job Overview
** The Payroll Employee Support Team Lead leads and coordinates activities of workers engaged on the Employee Support Team.  Uses specialized knowledge and skills obtained through training and experience to perform a wide variety of complex payroll tasks.  Must have flexibility to assist Payroll Specialist using established policies and procedures to complete tasks.  Maintains extensive contact with internal customers to ensure all needs are met timely.  

Provide excellent customer service, professionalism, and efficient support to staff and all employees.
** Roles & Responsibilities
** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.
* Leads the work of the Employee Supports Team and ensure excellent customer service is provided
* Manages the Sys Aid payroll ticketing system meeting the defined SLAs
* Manages the payroll department emails meeting the defined SLAs
* Assists in escalations and ensuring that the customer/employee is acknowledged, updated, and closes the loop in the communication process
* Reviews and approves banking transactions, MPFs, retros, TORs, terminations, and other monthly, quarterly, and yearly tasks
* Responsible for G/L reporting, bank and account reconciliation inquiries
* Primary payroll systems expert and resource for the department
* Interprets company policies and government regulations affecting payroll procedures
* Provides information as requested to employees, supervisors, outside agencies, internal and external auditors, or other agencies
* Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities
* Other duties as assigned
** Qualification
* * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
** Education and/ or

Experience:

** Bachelor’s degree in accounting, or a related field from a four-year college or university with 3-5 years of experience; or equivalent combination of education and experience.

Multi-state payroll experience
** Certificates, Licenses, Registrations:
** CPP or FPC Preferred May be required to have a valid driver’s license
** Supervisory Responsibilities
** Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include participating in the interview process, addressing complaints, and resolving problems. Ensure employees are properly trained on tasks and safety requirements.  Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner.
** Physical Demands & Work Environment
*** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel.

The employee is occasionally required to stand.
* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually quiet.
** Compensation**:…