Associate Director of Creative Services

Join to apply for the Associate Director of Creative Services role at Access
.

The ideal candidate will live in Los Angeles, Orange County, San Francisco, or Wine Country.

The Associate Director of Creative Services is a hybrid role that blends expert-level hands‑on proposal production with emerging and developing leadership responsibilities. This strategic position combines deep experience in crafting world‑class proposals with a focus on strengthening exceptional team leadership, coaching Creative managers, and fostering emotional intelligence and cross‑functional collaboration.

• Collaborate with leadership to co‑design a pathway for the creative team within your specific Office Codes and/or Territory.
• Direct oversight and responsibility for Creative Department workflow, goal setting, Asana management, proposal review, and overall Office Code and/or Territory revenue, team revenue, and KPI targets.
• Manage, mentor and coach Creative Managers and Associates through regular one‑on‑ones, feedback sessions and targeted development plans.
• Support of personal and/or team direct sales through client and hotel interfacing opportunities.

• Drive innovation in event design, setting the conceptual vision and visual strategy that elevate our brand, including pricing and supplier strategies.
• Lead by example in “Imagine First” thinking—experimenting with new design tools, storytelling techniques and client engagement methods.

• Oversee workload distribution for direct reports, ensuring realistic deadlines, high morale and quality output.
• Facilitate cross‑department collaboration—working closely with Sales, Operations and National Creative to deliver seamless client experiences.
• Hold teams accountable for company goals: revenue targets, win ratios and client satisfaction metrics.

• Manage a personal portfolio of proposals and collateral, maintaining top‑tier quality and client relationships.
• Balance individual deliverables with leadership duties by leveraging strong organizational skills and efficient processes.

• Monitor KPIs and metrics for your team: close ratios, on‑time delivery, creative impact scores and professional development milestones.
• Present quarterly progress reports to the Director of Creative, highlighting team achievements and growth opportunities.

Access is a women‑owned and women‑led destination management company that designs and delivers corporate events across the country. With expert teams in top destinations, we craft unforgettable experiences that connect and inspire.

We know that there’s no one in the world like you. And we know that you have a lot to offer the next company you work with. Below is a list of “nice‑to‑haves”, but don’t let those deter you from applying. Access believes that an inclusive team and culture is important. We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team.

• 6+ years of creative experience in a Destination Management Company (DMC) or a related strategic proposal and design environment.
• Demonstrated leadership or mentorship experience, including formal training, coaching, and/or direct people management responsibilities.
• Proficient in Salesforce, with the ability to navigate the platform, interpret reports, and extract insights to inform decisions and identify trends.
• Deep knowledge of and established relationships within the local destination market.
• Proven negotiation and relationship‑building skills with clients and partners.
• 3+ years of experience leading high‑performing sales teams, consistently meeting or exceeding KPI targets.
• Hands‑on experience with Social Tables, Canva, AI tools, and event diagramming platforms.
• Solution‑oriented mindset, with a proactive approach and strong initiative to contribute to team and personal success.
• Customer‑focused, with a passion for delivering exceptional service in the hospitality and special events industry.
• Excellent interpersonal and communication skills, with the ability to…