Service Planning Spec

Job Summary

This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory, maintain geographic codes, addresses and customer information, and report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians.

• Creates route plans using work order data and route analysis software.
• Communicates routes within assigned territory to service personnel.
• Summarizes and reviews plans daily with the Service Planning Supervisor.
• Creates summary reports daily and provides them to the supervisor.
• Performs other duties as assigned.

• Advanced knowledge of Routing and Scheduling software systems.
• Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand.
• Verbal and written communication skills, including public speaking.
• Analytical skills and attention to detail.
• Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint).
• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations.
• Ability to manage multiple, repetitive tasks.
• Basic understanding of texting software or other forms of software needed to accomplish this objective.
• Ability to effectively interact with co‑workers and the public.
• Basic knowledge of the company’s operating systems.
• Outstanding communication skills and ability to influence at all levels with internal and external stakeholders.
• Demonstrated drive, work ethic and personal accountability under pressure with sound judgement and focus on details.
• Acts with the highest standards of integrity and builds enduring and trusting relationships across all key stakeholders.
• High school diploma, GED, or equivalent combination of education and/or experience in the service industry.
• 1–2 years of related experience as dispatcher and/or customer service agent.

• Professional and Personal Growth.
• Multiple avenues to grow your career.
• Training and development programs available.
• Tuition reimbursement benefits (for full‑time colleagues).
• Health and Wellness: medical, dental, vision, disability, life insurance.
• 401(k) retirement plan with company‑matching contributions.
• Vacation days & sickness leave.
• Company‑paid holidays and floating holidays.
• Work‑life balance initiative that prioritizes health, safety and flexibility.

• Move up to 10 pounds occasionally.
• Sit for long periods while using office equipment such as computers or phones.
• Perform repetitive motions with wrists, hands and fingers while typing.
• Communicate orally in normal voice and receive detailed information as usual without correction.
• Close visual acuity required for detail‑oriented activities at arm’s reach.

This company is a drug‑free workplace. Rentokil is committed to complying with all federal, state, and local laws related to the employment of qualified individuals with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.