Service Manager

Overview

Spencer Manor Winery in Saint James, MO is looking for a Service Manager. Must be friendly, punctual, and a team player. Restaurant Management experience is required but we are a fast paced, busy winery restaurant that takes reservations and has a waitlist. Please include current availability in response. Must have weekend availability (Saturdays & Sundays).

• open availability.
• At least 21+ years of age.
• At least 2-year of experience in hospitality management or relevant management experience.
• Ability to work nights including weekends/holidays.
• Alcohol and wine knowledge a plus
• Ability to understand and work with a sense of urgency

• Strong leadership qualities
• Abilities to thrive in a fast-paced environment
• Excellent problem-solving and decision-making skills, results-oriented, and customer-focused
• Excellent written and communication skills
• Strong attention to detail
• Must be dressed neatly and well-groomed in company approved uniform.
• Must be able to operate P.O.S. computer system
• Proficient in Word, Excel and Google Docs
• Walk or stand most of an 8-hour shift.
• Professional phone skills. Must be able to hear well with loud background noise, in order to answer telephone and respond to guest requests
• Must be able to calmly respond to unsatisfied guests and correct in a timely manner.
• Able to lift and carry supplies and bus tubs of up to 50 lbs. Up to 20 times per shift.
• Strong analytical and decision-making skills
• Serv Safe Certified is a plus

• Maintain and support a positive, collaborative culture within the organization as a whole, fully embracing the culture and values statements espoused by Spencer Manor
• Assist in overseeing daily operations of the business
• Assist in creating new strategies for growth and putting them into practice
• Assist in overseeing the budget and managing expenses
• Training new staff | Host, Servers, Bartenders
• Hiring and terminating employees
• Evaluating productivity and performance and implementing strategies for improvement
• Keeping reports of business and employee performance
• Coordinating several teams and communicating with guests
• Responsible for providing overall leadership over brand
• Recognizing, motivating, coaching and training all team members in order to achieve operational excellence
• Consistently demonstrate “How we work together” principles
• Maintain the highest possible level of guest service through training and follow up.
• Effectively resolve guest complaints
• Responsible for inventory controls | inventory counts
• Ensure cash control and security procedures are maintained
• Review and maintain financial controls and take action as necessary based on company targets
• Adhere to Local Health Department code and company safety/security policies & procedures
• Responsible for conducting performance reviews
• Ensure maintenance of equipment/facility/grounds through the use of a preventative maintenance plan based on corporate standards