Resident Services Specialist

Job Details

• Base Pay $19.00 - $21.00 / Hour
• Relocation Expense Covered No
• Employee Type PT Non-Exempt
• Required Degree NONE
• Manage Others No

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Reports to Resident Services Manager.

Part time - 20 hours a week, Monday-Friday 1pm-5pm.

Primarily responsible for marketing, planning, and implementing resident service programs at assigned apartment communities, ensuring compliance with program objectives. Using interpersonal communication and a collaborative mindset, maintain professional relationships with site property management, community agencies, contracted service providers (if any), PHI, and a site’s residents. Expected to be innovative, accountable, and understand the current resident services, resident demographics, needs of the resident base, and support services within the market boundaries of the property.

Provide direct resident services per regulatory agreement.

• Utilizes creativity to engage community and increase participation from residents and community resources
• Basic computer skills using Microsoft Word, Excel, and a design platform (Photoshop, Printshop, Canva, etc.)
• Plan, organize, and produce events designed to promote community engagement, self‑empowerment, and/or exposure to local or federal resources

• Seeks resident and manager feedback, listens effectively, and provides honest, appropriate follow‑through and solutions
• Takes personal responsibility for assisting residents with any issues raised and responds promptly
• Ability to clearly and accurately communicate spoken, written, and visually, and displays confidence when interacting with residents, PHI team members, PHI supervisor and property team, including handling sensitive information appropriately
• Resolves conflict in an appropriate manner and deals tactfully with differences of opinion with residents, PHI team members, PHI supervisor, and property team
• Proactively provides resources to residents and addresses issues that have the potential to become behavioral problems in programs

• Seeks out management or other team member opinions before making decisions that will impact them, residents, and programming
• Demonstrates ability to get along with others, is respectful of residents, participants, PHI team members, PHI supervisor, and property team
• Takes the initiative to make improvements where possible and seeks opportunities for additional responsibilities
• Delivers high quality results for the residents through program management, creativity, and resource research
• Overcomes roadblocks/setbacks to deliver results for the residents and programming
• Think outside of the box to achieve participation from internal residents and external resources

• Demonstrates dedication to meeting the expectations and requirements of residents
• Carries out administrative tasks, assigned responsibilities, and can meet goals and objectives
• Seeks to achieve results that are in the best interest of the residents, programming, and PHI organization
• Uses honest, appropriate, and trustworthy disclosure with residents, PHI team members, PHI Resident Services Manager, and property team
• Accepts responsibility and acknowledges problems or mistakes and commits to necessary corrective action; considers all sides of an issue before decisions are made
• Become familiar with the operations, programs, and services offered in the local community and federally

This position requires in‑person physical presence at housing sites. It may require prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of work activities. It may require stair climbing at certain sites to meet with residents and distribute program fliers, as well as walking over uneven ground while performing site visits. The position also requires frequent grasping, repetitive hand movement and coordination in preparing fliers and promotional materials, reports and data using a computer keyboard.

The need to lift, drag and push boxes of program materials, paper…