Manager, Delivery Service Operations; Hybrid
Listed on 2026-07-04
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Management
Operations Manager, Change Management
Location: Chesterfield
Job Summary
The Manager, Delivery Services oversees day‑to‑day operations, workflow, and performance of the Research and Resume teams and supervises team members. The role ensures work is completed accurately, efficiently, and within established service levels while supporting continuous improvement, operational excellence, and consistent delivery.
The successful candidate is curious, adaptable, and committed to continuous improvement. They leverage technology and emerging tools to enhance research and resume service delivery, team effectiveness, and operational efficiency. The leader embraces innovation, evaluates new approaches thoughtfully, balances experimentation with sound judgment and accountability, and fosters a culture of learning, collaboration, and continuous improvement.
Location & TravelIdeal candidates will be located in the Greater St. Louis metropolitan area. This hybrid position requires regular travel to our Chesterfield office on a weekly or bi‑weekly basis. The role is full‑time, exempt and offers a comprehensive benefits package. If a qualified candidate is not identified in the St. Louis area, applicants residing in AL, CA, FL, GA, IL, MO, MI, NC, NJ, NY, TX, and WA will also be considered.
Key Responsibilities- Directly supervises team members within the Research and Résumé Delivery functions.
- Provides coaching, guidance, performance feedback, and professional development support.
- Conducts regular one‑on‑one meetings and performance discussions.
- Establishes clear expectations and supports accountability for team and individual results.
- Promotes employee engagement, recognition, and retention initiatives.
- Oversees daily workflow, work assignments, and task prioritization.
- Monitors team productivity, throughput, and service‑level performance.
- Balances workload across team members to ensure timely completion of deliverables.
- Identifies and escalates operational issues and resource constraints as appropriate.
- Ensures consistent execution of established processes and procedures.
- Reinforces quality standards and best practices across service delivery teams.
- Reviews performance metrics and identifies opportunities for improvement.
- Partners with Quality and Operations leaders to address service or quality concerns.
- Supports implementation of process improvements that increase efficiency, effectiveness, and consistency.
- Promotes a culture of accountability, accuracy, and continuous improvement.
- Assists with forecasting workload and staffing needs.
- Monitors team capacity and utilization to maintain service commitments.
- Coordinates cross‑training and resource allocation to support operational requirements.
- Communicates staffing and workload trends to leadership.
- Partners with Coaching, Quality, Training, and Operations teams to support participant outcomes.
- Communicates operational challenges, trends, and recommendations to leadership.
- Supports implementation of departmental initiatives and process improvements.
- Assists with special projects and operational priorities as assigned.
- Performs other duties as assigned.
- Bachelor’s degree or equivalent combination of education and relevant experience.
- 2–5 years of supervisory or team leadership experience.
- Experience managing workflow, productivity, and service delivery in a fast‑paced environment.
- Demonstrated ability to coach, develop, and support employee performance.
- Strong organizational, communication, and problem‑solving skills.
- Experience using metrics, reporting, and data to drive performance and decision‑making.
- Proficiency with Microsoft Office applications.
- Ability to manage multiple priorities and adapt to changing business needs.
- Interest in leveraging technology, including AI‑enabled tools, to improve processes and outcomes.
- You enjoy leading and developing teams, helping others succeed through coaching, feedback, and support.
- You use data and performance metrics to identify opportunities, solve problems, and drive results.
- You…
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