Senior Information Technology Business Operations Chief of Staff

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• Serve as a trusted advisor to synthesize issues, surface options, and recommend decision‑grade actions
• Operate with discretion on sensitive matters
• Provide oversight of actions related to operations, risk, and portfolio/financial management; ensure consistent follow‑through
• Foster a culture of collaboration and continuous improvement
• Facilitate collaboration between various divisions to ensure alignment on priorities and initiatives
• Demonstrate versatility and resilience in navigating challenges and adapting to changing business needs
• Coordinate across the executive director’s leadership team to build alignment, remove blockers, and track commitments to closure
• Manage the executive director’s cadence (meetings, prep, readouts) and triage incoming requests to protect executive time
• Prepare materials for executive meetings, including presentations, reports, and strategic documents
• Produce clear, timely business performance updates and executive scorecard updates that drive leadership decisions
• Maintain dashboards and executive metrics (OKRs/KPIs) to ensure alignment to strategic priorities and enable fact‑based course corrections
• Translate complex data into concise, actionable narratives and recommendations for senior leaders
• Act as a strategic partner: anticipate needs, identify opportunities to scale or simplify work, and ensure initiatives align to the Information Digital Technology & Security (IDT&S) vision and roadmap
• Translate strategy into execution by creating plans with owners, milestones, and measurable outcomes aligned to strategic goals
• Manage stakeholder relationships across the organization, ensuring effective communication and alignment on strategic priorities
• Support development and vetting of multi‑year business cases and priority setting for strategic initiatives
• Support organizational change initiatives, ensuring smooth transitions and effective communication throughout the process
• Monitor budget‑to‑actuals and recommend course corrections
• Coordinate workforce and resourcing requests through intake, prioritization, and approval (LT, HR, Finance) – ensuring healthy backlog management for the organization
• Work with leadership team to manage headcount forecasts
• Prepare executive director’s communications including memos, talking points, and presentations
• Develop visual representations of concepts and ideas appropriate for the given audience
• Facilitate regional leadership meetings and regular Employee Briefings, including general management of the meeting, agenda and content preparation, and notes dissemination
• Partner with product, service and program managers to support preparation of presentations to stakeholders on strategic initiative progress and business case development

• Bachelor's degree or higher or equivalent work or military experience
• 5+ years of experience in an Information Technology, Digital, or Engineering environment
• 5+ years of experience with program and/or portfolio delivery
• 5+ years of experience influencing and building strong relationships with stakeholders and senior leaders across functions and/or programs
• 5+ years of experience managing metrics to drive data‑driven solutions/decisions
• 5+ years of experience developing presentations for and presenting to executive leadership
• 5+ years of experience managing ambiguity and changing priorities in a fast‑paced collaborative environment in support of multiple organizations

• Experience in Supply Chain or SAP
• Experience in project or program management
• Experience in security, governance, risk, and compliance
• Experience in budgeting and financial management
• Experience managing global teams
• Expertise in M365 products, communication, and collaboration
• Experience working in complex environments and matrix organizations
• Experience working in a regulated industry
• Experience as an…