AVP - Loan Servicing Manager

Overview

We are seeking a candidate with strong critical thinking and leadership skills who is adaptable, results‑driven, and capable of thriving in a dynamic environment. The ideal candidate demonstrates sound judgment, a proactive mindset, and the ability to lead teams toward achieving strategic and operational goals.

As a Loan Servicing Manager, you will regularly interact with stakeholders across the organization, building strong partnerships to support business objectives. You will be challenged to identify, develop, and implement process improvements that simplify operations, enhance efficiency, and reduce the overall cost to serve.

• Support adherence to monitoring and managing Key Risk and Controls
• Effectively manage performance, quality and productivity
• Assign work and monitor workflow of direct reports to ensure functions are performed timely and accurately, with excellent customer service as the key driver regarding decisions and priorities.
• Provide subject matter expertise on Lean Six Sigma process improvement projects; lead the team in executing an implementation plan and assist with change management effort.
• Ensure that staff complete all assigned areas of responsibilities in a timely manner.
• Cross‑train Loan Specialists under direct supervision and within the department who are responsible for secondary tasks.

• Bachelor’s Degree or relevant Certifications.
• 5+ years of managerial experience related to Loan Servicing functions in banking or finance.
• Understanding of U.S. banking regulatory environment.
• Excellent people leadership, organizational and time‑management skills.
• Self‑starter with interpersonal skills necessary to communicate tactfully with interdepartmental personnel and personnel from all areas and departments.
• Ability to travel regionally up to 15%.
• Legally authorized to work in the United States on a full‑time basis.
• Rabobank is unable to sponsor or take over sponsorship of an employment visa for this position.

Rabobank offers a flexible hybrid working model and continually evaluates and enhances its benefit offerings to ensure they are comprehensive, competitive, and provide the options and flexibility you need.

Physical Well‑Being: Commitment to Health and Wellness. Medical, Dental and Vision plan coverages are effective on your date of hire. Multiple plan options and a full network of providers are available.

Financial Well‑Being: Retirement + Savings + Security. 401(k) plan available on your date of hire, with 50% match of first 6% you contribute for U.S. Employees. Rabo also contributes an additional 3% of your eligible pay in Safe Harbor contribution and up to 3% in annual Discretionary Profit Sharing contributions.

Emotional Well‑Being: Work‑Life balance. Generous paid time off program: up to 20 days of vacation, 5 days of additional time off plus 7 sick days and 11 U.S. holidays annually (based on hire date during the calendar year). Community giving programs (Dollars for Doers, Helping Hands, Gift Matching) are also available.

Workforce Well‑Being: Hybrid working model offering flexibility: about 2 days remote and the remaining days onsite.

Target hiring range: $80,000.00 – $, subject to compensation plans and policies. Full‑time regular positions include all other benefits provided to Rabobank employees.

Rabo provides equal opportunity in employment to all employees and applicants and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, genetic information, medical condition, physical or mental disability, pregnancy, childbirth or related medical condition, military service or veteran status, victims of domestic violence, or any other basis protected by applicable law.

Rabo also prohibits harassment of any individuals on any of the bases listed above.

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