Senior Manager Club Operations & Member Experiences; Proprietor - Cotino, Story

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Title:

Senior Manager Club Operations & Member Experiences (Proprietor) - Cotino®, A Storyliving by Disney™ Community Req :

At Cotino®, A Storyliving by Disney™ community, everyday life is designed to inspire connection, discovery, and creativity. At the heart of the community is the Artisan Club—a welcoming space where Members come to relax, recharge, and create meaningful experiences together, much like Walt Disney himself did when he spent time in this desert setting.

The Senior Manager, Club Operations & Member Experiences (Proprietor) plays a key role in bringing this vision to life. This role leads a dynamic, multi-functional operation, ensuring seamless day-to-day execution and exceptional experiences across all aspects of the Member journey, from lifestyle programming and amenities to hospitality and service interactions. As the primary operational leader for the site, this individual develops and inspires a team of leaders and Cast Members, fostering a culture rooted in Disney values, accountability, and inclusion.

They partner across teams, stakeholders, and external partners to drive alignment and deliver consistently high standards of service and performance.

• Create Exceptional Disney Experiences for Cast and Members
• Champion a service-driven culture that brings Disney magic to life, ensuring every interaction reflects standards of Safety, Courtesy, Inclusion, Show, & Efficiency
• Foster a positive, people‑first environment that drives Cast engagement, collaboration, and pride in ownership
• Lead integrated Member experiences across Lifestyle, Food & Beverage, Wellness, Recreation, and Member Services to deliver seamless service
• Actively listen to Cast feedback and translate insights into meaningful improvements that enhance engagement and overall experience
• Protect and steward the Disney brand by ensuring decisions reflect long‑term reputation and experience standards
• Leadership of Leaders, Frontline Cast Excellence & Upward Influence
• Lead, coach, and develop salaried leaders and hourly Cast Members through consistent feedback, mentoring, and accountability
• Ensure Cast feedback is regularly solicited, understood, and translated into meaningful action and continuous improvement
• Operate as a leader of leaders, aligning multi‑functional teams to deliver on operational goals and strategic priorities
• Serve as the single point of operational leadership for the site, driving clarity, decision‑making, and alignment across teams
• Influence senior leadership and key stakeholders through strong partnership, communication, and strategic alignment
• Build and maintain strong relationships with Operating Participants, vendors, and partners, ensuring adherence to Disney standards and expectations
• Partner with Sales and cross‑functional teams to support experiences and initiatives that enhance the Member journey
• Culture Building Through Challenging Situations & Interactions
• Navigate complex, sensitive, and high‑pressure situations with professionalism, reinforcing a positive and inclusive culture
• Act as Scene Leader during Guest or Cast incidents, ensuring effective response, communication, and coordination across internal and external partners
• Lead with empathy and composure during difficult interactions, balancing operational needs with people‑first leadership
• Foster trust and engagement by modeling accountability, respect, and resilience across all levels of the organization
• Maintain operational readiness through leadership presence, preparedness, and clear communication during evolving situations
• Strategic Thinking & Courageous, Open‑Ended Dialogue
• Apply critical thinking and business acumen to evaluate performance, identify trends, and drive continuous improvement
• Lead with curiosity by asking thoughtful, open‑ended questions that uncover insights and strengthen decision‑making
• Navigate ambiguity and competing priorities with sound judgment and confident decision‑making
• Engage in direct, candid conversations that address performance, reinforce accountability, and drive results
• Encourage a culture of transparency and continuous feedback through constructive dialogue
• Operational &…