Operations Manager

Job Title

Operations Manager

Operations

VP of Operations-East

Gold Star Foods is the leading food distributor to K‑12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our employees who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day.

The Operations Manager oversees the daily operations of the facility, ensuring seamless workflow across all departments and driving efficiency and productivity. The role requires a hands‑on leader who manages resources, optimizes processes, and leads a team to excel in operational excellence within budgetary constraints while maintaining safety, compliance, and quality.

• Ensure supervisory personnel effectively schedule labor to support purchasing and sales departments.
• Manage the facility profit and loss statement and achieve budget goals.
• Establish quantitative and qualitative metrics, guidelines, and standards to evaluate company efficiency and effectiveness and identify opportunities for improvement.
• Forecast and prepare the operating budget using historical data and industry benchmarks.
• Identify and implement short‑ and long‑term strategic needs for the organization.
• Oversee overall business planning, including disaster planning, work stoppages, and risk management.
• Control operating expenses and shrinkage; investigate discrepancies to ensure the operating budget is achieved.
• Enhance customer service and satisfaction through policy and procedural improvements.
• Maintain a clean, safe, and orderly work environment for all facility employees.
• Develop and administer safety incentive programs to motivate employees.
• Manage workers’ compensation costs through proactive case management and employee safety training.
• Supervise direct reports and employees, demonstrating leadership, initiative, and integrity to cultivate and develop staff.
• Promote the training and development of staff with a focus on improvement and advancement.
• Create a team‑oriented atmosphere where employees and management work toward common goals.
• Chair roundtable discussions to educate employees, resolve conflicts, foster communication, and improve morale.
• Demonstrate strong decision‑making skills, reasoning, and judgment to identify, correct, and prevent operational and labor‑related issues.
• Oversee a team of up to 15 CDL Drivers and 15 Warehouse Teammates, ensuring operational excellence and team success.

• Strong understanding of DOT regulations, logistics rules, and operations.
• Thorough knowledge of business and finance practices, theories, and policies.
• Superior verbal and written communication and interpersonal skills.
• Excellent managerial and diplomatic abilities.
• High proficiency in Microsoft Office Suite or related software.
• Exceptional organizational skills and attention to detail.
• Strong analytical, decision‑making, and problem‑solving abilities.

• Bachelor’s degree or equivalent (Preferred).
• 5+ years of extensive warehouse operations management experience.
• Previous food service experience preferred.
• CDL A license required.

The physical demands described are representative of those required to perform the essential duties. Reasonable accommodations may be provided. Workers may need to sit or stand, walk on level surfaces, reach above shoulder heights, lift materials, and occasionally lift up to 25 pounds using proper techniques.

Gold Star Foods is an Equal Opportunity and affirmative action employer. We consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.