Bowling Manager - Canyon Lanes

The Manager – Canyon Lanes is responsible for providing strategic leadership and operational oversight for Canyon Lanes Bowling, including bowling operations, arcade, Class II gaming, and food and beverage services. This position oversees all aspects of the business, including guest service, team member development, financial performance, marketing initiatives, facility maintenance, and regulatory compliance. The Manager is responsible for driving revenue growth through league development, special events, food and beverage operations, promotions, and community partnerships while ensuring operational efficiency and exceptional guest experiences.

Working collaboratively with property leadership, this role develops and implements business strategies, manages departmental budgets, ensures compliance with Tribal, gaming, health, safety, and alcohol service regulations, and fosters a culture of accountability, teamwork, and continuous improvement throughout the operation.

• Plans, organizes, and directs daily operations of Canyon Lanes, including bowling, arcade, Class II gaming, and food and beverage services.
• Assigns work schedules, delegates responsibility areas, and ensures adequate staffing levels and employee coverage.
• Hires, trains, supervises, and evaluates employees in guest service, operational tasks, safety practices, and performance requirements.
• Develops and implements marketing strategies to maximize revenue, league participation, and open play, including collaboration with Morongo Casino Resort & Spa Marketing/Sales teams.
• Conducts sales outreach to develop new business opportunities, retain existing leagues, and generate group event bookings.
• Organizes and maintains bowling leagues, prepares communication materials, collects fees, and oversees prize distribution.
• Books and coordinates private parties, corporate events, and group reservations.
• Conducts regular inspections to ensure compliance with occupational, health, and safety regulations.
• Ensures staff follow safe working practices and maintain knowledge of emergency procedures and safety protocols.
• Works collaboratively with food and beverage operations, ensuring equipment functionality, staff training, proper alcohol service, and compliance with all regulatory requirements.
• Promotes responsible alcohol service and ensures all alcohol‑handling employees are properly certified.
• Reviews operational expenses, financial reports, and monthly profit and loss statements; contributes to the development and oversight of the annual budget.
• Monitors revenue growth and expense controls, implementing strategies to enhance profitability.
• Orders and manages inventory of bowling, operational supplies; verifies quality, accuracy, and cost on deliveries and invoices.
• Conducts monthly and periodic inventories, ensuring adequate stock without excessive overages.
• Ensures all facility equipment—including pin spotters/pinsetters, automatic scoring systems, lanes, arcade games, and building systems—is maintained at optimal operating proficiency.
• Conducts daily inspections of food and beverage areas to ensure compliance with sanitation standards and health regulations.
• Ensures guest service standards are upheld at all times by monitoring operations, addressing concerns, and supporting staff performance.
• Completes guest experience evaluations and operational compliance forms regularly.
• Resolves guest issues with professionalism, providing corrective action and service recovery as needed.
• Implements and enforces policies, procedures, and operational standards throughout the bowling center.
• Performs routine management duties essential to efficient bowling center operations.
• Performs other job‑related duties as assigned.

Provides direct leadership and supervision for Canyon Lanes supervisors and team members. Responsibilities include hiring, training, coaching, scheduling, performance evaluations, corrective action, succession planning, and ensuring compliance with departmental and organizational policies.

• Proven ability to oversee a multi‑department bowling and entertainment facility, including…