Service & Support Strategy Manager

Responsibilities

• Developing and implementing customer-centric strategies to enhance client engagement and drive business growth
• Analyzing customer engagement processes to identify opportunities for improvement and innovation
• Leading teams in the execution of sales and service strategies to improve customer satisfaction and revenue growth
• Coaching and mentoring team members to leverage their strengths and deliver on client expectations
• Utilizing analytical thinking to assess customer needs and develop tailored solutions
• Managing client relationships to foster trust and long-term partnerships
• Overseeing the planning, budgeting, and execution of projects to meet client objectives
• Encouraging the adoption of innovative technologies and methodologies to enhance service delivery
• Facilitating cross-functional collaboration to optimize customer acquisition and retention strategies
• Addressing and resolving conflicts or issues with clients and team members to maintain a productive work environment

• At least a Bachelor's degree
• At least 5 years of experience
• Demonstrating analytical thinking and business transformation skills
• Excelling in customer relationship management and customer strategy
• Utilizing sales strategy and sales management expertise
• Embracing change and demonstrating professional courage
• Developing skills in customer service excellence and service delivery
• Engaging in strategic questioning and active listening
• Building influencer relationships and fostering customer engagement

• customer relationship management
• sales strategy
• sales management
• analytical thinking
• business transformation
• customer service excellence
• service delivery
• strategic questioning
• active listening

• coaching
• mentoring
• team leadership
• conflict resolution
• cross-functional collaboration
• client engagement
• trust building
• professional courage
• adaptability

• Bachelor's degree