Program Manager, Professional Services

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents.

Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

As either the accountable initiative owner or under the direction of a Strategic Program Manager depending on the size and complexity of the program, this position is responsible for overseeing the sub-projects and Project Managers assigned to a Program. As such, the Program Manager is accountable for ensuring all projects following the PMO best practices and standards, communicate status and escalations to the client, regional leadership, and account teams, as needed.

The Program Manager is the single point of contact for scope, status, escalations, and changes across sub-projects. Additionally, this position is responsible for meeting client business goals and the overall success of the program.

• Effectively and proactively plan, create and manage program-level budgets.
• Accountable for accuracy of Empower cost and actuals based on the signed Statement of Work.
• Monitor, manage and if applicable, communicate all push, pull, split etc. activity and how it impacts the overall program financials
• Able to track project metrics, forecast future trends and manage change.
• Support monthly P&L reporting with account team and regional management.
• Accountable for Empower financial accuracy across all sub projects.

• Review and understand the scope of all projects under the program.
• Ensure SOW reviews are performed for each project under the program.
• Adequate understanding of the contract process, lead times and responsibilities.
• Understand the implications of scope changes at the contract level, and impacts to the schedule and financials.
• Ensure that a full schedule is established, documented and maintained weekly by the PM team for each project in the program.
• Provide a plan on a page for the program and establish weekly project status and roll up program status reporting.
• Be able to communicate, at a leadership level, the state of the overall program performance based on schedule and scope performance.

• Develop and execute an efficient internal and external strategy and plan for ensuring communication with all levels of management within the team.
• Define the criteria and processes for managing and communicating escalations.
• Ensure sub-project progress communication is aligned to approach, timing, and tool with the audience level.
• Ensure sub-project Project Managers are working effectively with respective Regional Management, Engineering Management, PMO Management, and Account Team to build strong working relationships built on trust and open communications.

• Monitor and report on risks, issues and situations that are…