Senior Manager - Global Business Services (GBS) - Strategy

Deloitte's Global Business Services (GBS) team serves as a trusted advisor to CFOs, CAOs, and other senior executives focused on captive and outsourced operations. We leverage Deloitte's capabilities, assets, and insights to help clients modernize enterprise functions-including Finance, HR, Technology, Procurement, and other back-office and core business functions-to improve financial and operational performance, manage risk, enable change, and increase strategic value.

We are seeking an experienced Senior Manager to join our Global Business Services (GBS) team. The ideal candidate will bring deep experience in multi-functional GBS operations, operating model design, technology-enabled transformation, and large-scale change execution. In this role, you will lead strategic transformation programs, design governance structures, implement new capabilities at scale, and help clients optimize functional processes through leading and emerging technologies.

Recruiting for this role ends on 12/31/2026

As a GBS Strategy Senior Manager, you will lead large, complex engagements for some of the world's leading organizations. You will oversee the strategy, design, and implementation of business and technology solutions that improve operational effectiveness, reduce costs, and enhance organizational agility.

You will help clients transform service delivery models, simplify and standardize operations, and drive value creation across core business functions. You will also play a key role in client relationship development, practice growth, and team leadership.

• Lead GBS transformation engagements spanning strategy, operating model design, governance, and implementation
• Develop and refine proposed solutions, presentation materials, and economic models for client opportunities
• Lead pursuits and support business development activities, including client sales presentations
• Align GBS strategies with broader business objectives across senior client stakeholders
• Oversee the evaluation and implementation of business initiatives and enabling technologies within the GBS framework
• Design and implement operating model structures and governance frameworks for GBS organizations
• Advise clients on governance processes and continuous improvement opportunities
• Oversee the design of internal customer service models, including workflow technologies, intelligent automation, and omni-channel solutions
• Lead current-state process assessments and future-state process design to improve efficiency, cost, and service delivery
• Guide the development of business cases, strategic storyboards, and executive‑ready presentations
• Lead change management efforts supporting implementation of new processes, technologies, and organizational models
• Collaborate with Deloitte teams across the US, US‑India, and global member firms to deliver integrated client solutions
• Oversee multiple project teams and ensure the quality, consistency, and impact of deliverables across large engagements
• Contribute to the evolution of Deloitte's GBS Strategy offerings through insights, solution development, and practice‑building initiatives

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or work streams
• Ability to manage and prioritize multiple tasks in a fast‑paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Deloitte's Global Business Services (GBS) offering specializes in transforming corporate functions through centralized, optimized, and technology‑enabled service delivery models. We help clients design, implement, and govern processes, controls, and policies that support resilient, agile, and cost‑effective operations aligned to the priorities of CFOs, CAOs, and other enterprise leaders.

• Bachelor's degree from an accredited university
• 10+ years of relevant…