Senior Manager, AMS Benefits Operations

• Own end-to-end operational delivery of AMS benefits programs, including carrier and TPA management, employee experience, compliance, and HRIS data integrity, using AI tools to drive efficiency
• Serve as the primary operational interface to the Benefits COE, Payroll, HRIS, Legal, and People Services to drive alignment and resolve gaps
• Lead the full AMS leave-of-absence lifecycle with LOA vendors, from intake through return-to-work, ensuring compliance and employee experience
• Manage, develop, and retain a team of benefits and leave specialists; set expectations, create development plans, and model AI-native working methods
• Own operational vendor relationships with AMS carriers, brokers, and TPAs; enforce SLAs and drive process automation

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies into daily workflows and problem-solving
• 7+ years of benefits and LOA experience
• At least 3 years in a direct people management role
• Deep knowledge of US health and welfare benefits, LOA administration, and applicable regulatory frameworks
• Proven track record of operational improvement and building scalable benefits operations in a maturing function
• Strong systems fluency
• Experience managing TPA and carrier relationships, SLA monitoring, and data integrity accountability
• Preferred: experience in a high-growth, globally distributed technology company
• Preferred: exposure to Canada and LATAM leave and benefits programs within an AMS scope
• Preferred: experience supporting or leading end-to-end open enrollment

Demonstrates expertise in managing end-to-end operational delivery of benefits programs, including compliance and data integrity, while leveraging AI tools for efficiency. Proven ability to lead teams, manage vendor relationships, and drive operational improvements in benefits and leave administration.