Mechanical Claims Manager

Lead. Coach. Drive Results.

Are you an experienced claims leader who thrives on developing high-performing teams, improving operational efficiency, and delivering exceptional customer service? We are seeking a Mechanical Claims Manager to lead a dynamic claims organization dedicated to providing best-in-class support to customers, dealers, and agents.

In this role, you will oversee claim senior adjusters and adjusters while ensuring timely and accurate claims administration. You will play a critical role in team development, process improvement, performance management, and strategic business initiatives that contribute to organizational growth and client satisfaction.

• Lead, mentor, and develop a team of claim professionals.
• Recruit, hire, train, and onboard new team members.
• Establish performance expectations and provide ongoing coaching and feedback.
• Conduct performance reviews and support employee development plans.
• Foster a collaborative, customer-focused, and results-driven culture.

• Ensure timely, accurate, and compliant processing of mechanical claims.
• Oversee claim setup, adjudication, and resolution activities.
• Provide guidance on complex claims and escalated customer situations.
• Maintain compliance with contract provisions, company policies, and fair claims practices.
• Monitor service levels and team productivity to ensure performance goals are achieved.

• Deliver exceptional service to customers, business partners, agents, vendors, and internal stakeholders.
• Manage escalated inquiries and support key client relationships.
• Collaborate with underwriting, sales, and operational teams to drive positive outcomes.
• Respond to regulatory, BBB, and Department of Insurance inquiries as required.

• Analyze operational data and performance metrics to identify improvement opportunities.
• Support claims policies, procedures, and quality assurance initiatives.
• Participate in product development efforts and new product launches.
• Contribute to continuous improvement projects that enhance efficiency, accuracy, and customer satisfaction.

• 5+ years of claims or claims administration leadership experience.
• 2+ years of call center supervisory or leadership experience.
• Proven success in coaching, mentoring, and developing teams.
• Strong customer service and relationship management skills.
• Proficiency with Microsoft Office applications, including Outlook and Access.
• Self-motivated with a proactive, goal-oriented mindset.
• Strong organizational, communication, and problem-solving abilities.
• Commitment to operational excellence and continuous improvement.

• Lead a talented and growing team.
• Make a meaningful impact on customer and partner experiences.
• Collaborate with leaders across the organization.
• Influence operational strategy and process improvements.
• Opportunities for professional growth, leadership development, and advancement.