Senior Director, Global Customer Service & Vendor Strategy
Job in
Peculiar, Cass County, Missouri, 64078, USA
Listed on 2026-08-29
Listing for:
Fidium
Full Time
position Listed on 2026-08-29
Job specializations:
-
Management
Job Description & How to Apply Below
Fidium Fiber seeks a Sr. Director of Customer Service to lead tier 2 support operations and manage third-party vendors, reporting to the Sr. Vice President of Customer Operations.
The role oversees vendor performance, builds KPI dashboards, and works with onshore care and experience teams to ensure exceptional service and customer retention. Responsibilities include vendor negotiations, budget oversight, QA program development, and international travel to offshore locations.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×