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Frontline Engineering Manager: AI-Driven Escalation Lead
Job in
California, Moniteau County, Missouri, 65018, USA
Listed on 2026-09-04
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-04
Job specializations:
-
Management
Operations Management
Job Description & How to Apply Below
Jobtailor is seeking a leader to build and guide a high-performing Frontline Engineering team in the US. You will own complex customer escalations, coordinate across product and engineering, and drive RCA, with a strong emphasis on AI and automation to improve triage and resolution.
You will foster engineering depth, mentor engineers, and participate in hiring while implementing scalable escalation processes that minimize customer impact and accelerate repair cycles.
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