Senior Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior Facility Manager will work collaboratively within the Integrated Facility Management team to deliver comprehensive facility management services including client relations, planning, operations, financial management, and site support in a Manufacturing/Industrial environment. This role requires strong leadership, exceptional interpersonal skills, and the ability to drive operational excellence through cross-functional collaboration and modern technology adoption.

• Planning & Strategic Operations
• Facilitate the resolution of service delivery issues by working with client sourcing, finance, contractors, and suppliers
• Develop and implement service delivery strategies aligned with client objectives
• Create and execute business continuity plans and contingency strategies
• Identify and document best practice procedures to drive continuous improvement
• Leverage AI and digital tools to optimize facility operations and workflows
• Relationship Management & Professional Communication
• Manage relationships with site colleagues, clients, JLL leadership (corporate and site), and service delivery partners
• Demonstrate flexibility and effectiveness working with diverse, cross-functional teams
• Communicate clearly and professionally at all organizational levels
• Translate customer needs into actionable initiatives
• Build trusted partnerships with internal and external stakeholders
• Provide regular, transparent updates to clients on facility performance and initiatives
• People Management & Team Leadership
• Directly manage and develop the Facilities Management Team
• Hire, coach, mentor, and conduct performance evaluations
• Foster a collaborative, safety-focused team culture
• Develop team capabilities through training and professional development opportunities
• Manage CBA-represented grievance and discipline processes
• Motivate teams to achieve business goals and maintain high performance standards
• Financial Management
• Monitor expenditure, analyze variances and trends, and implement resulting action plans
• Forecast year-end results in collaboration with JLL Centers of Excellence (COEs)
• Develop financial performance metrics and cost-saving initiatives
• Demonstrate sound commercial judgment and bottom-line focus
• Ensure cost-effective delivery of business services
• Manage budgets with proven financial acumen
• Performance Monitoring & Reporting
• Prepare and publish performance reports at agreed intervals
• Lead the development of KPIs to deliver services at the right cost and quality
• Support efficient and effective practices across global networks
• Meet timelines and targets set by Regional Director of Operations
• Support non-standard client requests and special projects
• Complete reports and perform administrative duties as required
• Cross-Functional Collaboration
• Support JLL Centers of Excellence and Central Team Functional Leads
• Ensure alignment with other JLL operational business units
• Coordinate with local contractors and vendors for repair and maintenance of IFM-contracted assets
• Manage and coordinate custodial functions for assigned site(s)
• Partner effectively across finance, operations, procurement, and safety teams
• Participate in organizational initiatives and…