Operations Supervisor

Operations Supervisor Skip to main content#Operations Supervisor page is loaded## Operations Supervisor Apply remote type:
On-site locations:
Brisbane, CAtime type:
Full time posted on:
Posted Todayjob requisition :
REQ
524927
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.#

Operations Supervisor – JLL## What this job involves:

As Operations Supervisor, you'll focus on managing vendor services through our CMMS platform while delivering superior customer service to our clients. You'll oversee all site CMMS service performance, processes, and quality standards for Corrigo Planning and Work Order services, driving innovation and cost efficiency while dramatically enhancing the customer experience.

Your role involves owning quality assurance programs, exceeding scoring metrics outlined in Client and Vendor contracts, and managing critical customer relationships. You'll work closely with the Facility Manager to ensure contract compliance, budget management, and audit readiness across multi-building facilities. The ideal candidate brings experience from pharmaceutical, service provider, or property care environments managing maintenance operations across multiple buildings.## What your day-to-day will look like:
* Ensure client satisfaction across all organizational levels by demonstrating leadership, responsiveness, and creative problem-solving in facilities management operations
* Assist the Facility Manager with maintenance budget development and KPI metrics tracking, obtain quotes for new services and multi-year contractor agreements, and report monthly budget forecasts versus actuals
* Manage contract performance for recurrent service vendors, execute building inspections and monthly job-walks with vendors to verify contracted scope fulfillment, and ensure all work meets standard operating procedures, codes, and regulations
* Oversee people management including coaching and guiding employees, executing Safety First workplace culture, developing continuous improvement initiatives, and leading incident investigations
* Track maintenance records for satellite sites, manage staff escorting service providers, coordinate small-scale preventive maintenance, and ensure areas and processes maintain optimum audit readiness and compliance conditions
* Manage cost expense development for all labor, supplies, and contracted services to meet or exceed budgeted targets through procurement planning, improved labor efficiency, and increased self-performance capabilities
* Collaborate with soft services teams, client managers, area leads, and central team resources to develop and implement innovative programs, processes, and procedures that reduce operating costs and increase productivity##

Required Qualifications:

* Experience in pharmaceutical, service provider, or property care environments managing multi-building maintenance operations
* Strong contract performance management skills with proven ability to manage vendor relationships and service level agreements
* Proficiency with CMMS platforms, specifically Corrigo Planning and Work Order services, for managing maintenance operations and tracking performance metrics
* Demonstrated people management abilities including coaching, decision-making, root cause…