Deputy Director of Digital Services

Department of Motor Vehicles, Deputy Director of Digital Services - Sacramento, California, United States - 19560 - Governor's Office of California

This position is located at DMV Headquarters in Sacramento, California.

The California Department of Motor Vehicles (DMV) is seeking a highly skilled digital services leader to direct and innovate the Department’s digital customer experience. This role is responsible for strategic oversight, planning, development, and optimization of all digital service channels, including web, mobile, kiosks, virtual field office services, business‑to‑business platforms, and government‑to‑government interfaces. The incumbent will provide direction on statewide digital strategy, collaborate with executive governance structures, and ensure alignment with California’s technology, security, and customer service priorities.

• Lead and manage digital product portfolios throughout the full lifecycle, ensuring effective performance and continuous improvement.
• Collaborate with the Executive Governance Council to shape policy, strategy, and enterprise architecture governing digital services.
• Participate in enterprise governance domains including business strategy, financial planning, risk, compliance, and IT strategy.
• Oversee product planning, prioritization, and road mapping with cross‑functional teams such as design, engineering, development, and marketing.
• Establish and refine metrics‑based systems to evaluate and enhance digital channel effectiveness.
• Develop frameworks for MVP evaluation and lead iterative product development practices.
• Expand web and mobile platforms to provide customers with secure, real‑time access to DMV services.
• Ensure visibility into delivery risks, corrective actions, and audit‑responsive control processes.
• Recruit, develop, and supervise a high‑performing Digital Services team, setting clear performance metrics.
• Promote Agile methodologies and workforce development strategies to strengthen organizational capacity.
• Represent the DMV with statewide partners including CDT, DOF, CalSTA, and Gov Ops.
• Oversee identity management programs ensuring secure authentication across all customer channels.
• Direct digital optimization of Information Request and Employer Pull Notice (EPN) systems.
• Manage vendor contracts related to analytics, digital maintenance, kiosks, and technician tablet services.
• Supervise digital analytics and evaluation of customer feedback to inform continuous improvements.
• Proven leadership experience in digital transformation, product management, or enterprise technology strategy.
• Experience supporting complex digital ecosystems with large user populations.
• Expertise in governance processes and executive‑level collaboration.
• Strong background in metrics‑driven prioritization, customer experience design, and iterative product development.
• Knowledge of identity management, authentication tools, and security/privacy compliance.
• Experience leading Agile, cross‑functional teams.
• Vendor management and digital performance analytics experience.
• Exceptional communication, strategic planning, and stakeholder engagement skills.