VP of Operations – Insurance

• Lead organizational implementation of the carrier’s main operating system (Equisoft) including keeping on schedule and within budget.
• Implementation of the accounting system Net Suite into Equisoft
• Oversee the onboarding and daily operations of the carrier’s outsourcing firm (Sutherlands)
• Develop and execute enterprise operational strategies aligned with the organization's strategic goals.
• Collaborate with executive leadership to develop long-term business strategies, organizational priorities, and operational roadmaps.
• Develop leadership talent through coaching, mentoring, succession planning, and performance management.
• Leverage technology, automation, and data analytics to enhance operational efficiency and decision-making.
• Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and business outcomes.
• Lead multiple operational departments to ensure efficient, scalable, and customer-focused service delivery.
• Drive continuous improvement initiatives by identifying opportunities to streamline workflows, eliminate inefficiencies, and improve operational performance.
• Partner with Finance to develop and manage departmental budgets, forecasts, and resource planning.
• Ensure operational compliance with applicable federal, state, regulatory, and internal governance requirements.
• Foster a culture of accountability, collaboration, innovation, and employee engagement across operational teams.
• Build and maintain strong relationships with internal stakeholders, external partners, and vendors to support organizational objectives.
• Identify operational risks and implement proactive mitigation strategies to support business continuity.

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field or experience.
• Minimum of 10 years of progressive operations leadership experience.
• Minimum of 7 years leading multiple teams and senior leaders within a complex organization.
• Demonstrated experience managing organizational change, strategic initiatives, and operational transformation.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent executive presence and communication skills.
• Extensive experience leading large-scale operational functions with a focus on organizational growth and operational excellence.
• Demonstrated ability to develop and execute strategic initiatives that align operations with business objectives.
• Experience implementing Lean, Six Sigma, continuous improvement, or other operational excellence methodologies.
• Strong understanding of budgeting, forecasting, financial analysis, and resource management.
• Proven success building high-performing teams, developing leaders, and driving employee engagement.
• Experience leveraging technology solutions, automation, and operational systems to improve efficiency and scalability.
• Ability to analyze operational metrics and leverage data to drive informed business decisions.
• Knowledge of governance, compliance, operational controls, and risk mitigation best practices.
• Exceptional communication and relationship-building skills with executive leadership, business partners, and external stakeholders.

Demonstrates expertise in leading operational transformations and implementing strategic initiatives that align with business objectives. Proficient in leveraging technology and data analytics to enhance operational efficiency and ensure compliance with governance standards.

• Operations Leadership
• Strategic Initiative Execution
• Lean Six Sigma Methodologies
• Budgeting And Financial Analysis
• Change Management

• Operational Strategy Development
• Data Analytics
• Performance Management
• KPI Monitoring
• Resource Planning
• Operational Compliance
• Risk Mitigation
• Process Improvement
• Change Management
• Financial Forecasting

• Communication Skills
• Relationship Building
• Coaching And Mentoring
• Problem-Solving
• Employee Engagement

• Operational Excellence
• Governance
• Compliance
• Outsourcing Management
• Organizational Growth

• Equisoft
• Net Suite
• Automation Solutions
• Operational Systems