Global Account Director

• Develop and implement an account plan aligned with client objectives and long-term relationship goals
• Anticipate client needs and exceed contract key performance indicators
• Build financial plans to maximize revenue and profitability
• Build and sustain high-performing, engaged teams
• Translate JLL strategy and goals into business opportunities
• Drive account growth across Integrated Facility Management, Property and Development Services, lease administration, and subtenant management
• Serve as primary relationship owner with the strategic client
• Lead evaluation and integration of complex technology platforms across service delivery and workforce management systems
• Drive global alignment on strategic decisions, cost optimization, and consistent operating standards
• Ensure qualified candidates are hired for account roles
• Create career development plans for direct reports
• Lead organizational transformation initiatives
• Advance diversity and inclusion priorities through talent planning
• Present annual commercial plans and targeted expansion plans
• Manage the account budget and identify additional revenue opportunities
• Maintain Accounts Receivable below 60 days payable

Requirements

• 10+ years of Commercial Real Estate executive leadership experience across multiple service lines, including facility management, property and development services, portfolio services, lease administration, and/or subtenant management
• Proven capabilities in developing outsourced solutions for global, Fortune 500 companies across Integrated Facility Management, Property and Development Services, and portfolio management
• Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment, preferably outsourced
• Experience proactively managing a budget and P&L
• Bachelor's degree with a broad range of business experience
• Candidates must be authorized to work in the United States without sponsorship
• MBA or post-graduate studies preferred

Core Competencies

Demonstrates expertise in developing and implementing strategic account plans, managing large teams, and driving growth in Integrated Facility Management and Property Services. Proven ability to optimize budgets and enhance client relationships while advancing diversity and inclusion initiatives.

Highest-signal resume keywords

• Commercial Real Estate Executive Leadership
• Integrated Facility Management
• Budget Management and P&L Oversight
• Team Hiring and Development
• Client Relationship Management

ATS Optimization Keywords

Hard Skills

• Account Planning
• Financial Planning
• Performance Indicator Management
• Outsourced Solutions Development
• Technology Platform Integration
• Organizational Transformation
• Diversity and Inclusion Initiatives
• Revenue Maximization
• Cost Optimization
• Portfolio Management

Soft Skills

• Team Building
• Client Anticipation
• Strategic Decision-Making
• Communication
• Leadership

Certifications & Qualifications

• Bachelor's Degree
• MBA or Post-Graduate Studies Preferred

Industry Keywords

• Commercial Real Estate
• Facility Management
• Property Services
• Lease Administration
• Subtenant Management
• Fortune 500 Companies

Tools & Technologies

• Workforce Management Systems
• Service Delivery Platforms