Back of House Assistant Director

Chick-fil-A 169 & Barry Road is growing in the Northland!

We are looking for an excellent leader to join our team. A Back of House Assistant Director is integral to the success of a restaurant or hospitality establishment. This role requires someone who is passionate about service, is reliable, and is able to lead a team.

Flexible availability is critical.

Many major holidays are required. Early morning, evening, nights, and Saturdays are required.

Operations

• Ensure we are executing proper procedures in every back of house position and provide ongoing feedback to the Director of Training.
• Ensure daily quality and safety checks are completed (SAFE Daily Critical and ERQA).
• Ensure all day parts consistently and systematically meet cleanliness standards.
• Protect the Guest experience by ensuring packaging, food presentation, speed and quality meets or exceeds Chick-fil-A standards.
• Create a culture of food safety with a relentless pursuit of providing quality food, quickly and accurately
• Maintain a clean and organized environment.
• Ensure BOH inventory is organized properly.
• Open and/or close the restaurant and lead shifts as-needed.

Leadership

• Lead and model the Beacon on Barry mission, vision and core values with Guests and Team Members.
• Meet with your supervisor weekly/bi-weekly to discuss team and business results.
• Lead special projects assigned by your supervisor.
• Ensure CEM metrics are being met and communicated weekly to the team. Create action plans to rectify any scores below expectations.
• Collaborate with leadership in order to promote and enact policies to ensure the safety, wellbeing, and growth of the team and organization.
• Communicate effectively, share ideas, & take a positive approach to all situations.

Team Development

• Meet with your direct reports bi-weekly/monthly to discuss team and business results.
• Track the usage of VSBL by the team and have follow-up conversations with Team Members as needed.
• Resolve conflicts and address issues within the team in a proactive and timely manner.
• Promote a growth mindset and continuous learning environment within the team.
• Set team goals, share the score visually and celebrate the wins.
• Hold team members accountable to all policy standards (i.e. timeliness, grooming, cell phones, uniforms etc.).
• Provide both formal and informal feedback to the team on an ongoing basis.
• Perform annual performance evaluations for Team Leads in BOH.
• Ensure disciplinary action is given fairly and consistently.

Financial

• Own food cost results by controlling waste in the kitchen, following Lean systems, ensuring there is no overproduction, that food/paper is not being wasted, and waste is being tracked.
• Ensure equipment maintenance is completed regularly.

Qualifications:

• Proven experience in a supervisory role in a high volume environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational capabilities.
• Ability to work well under pressure and meet tight deadlines.
• Must be able to stand for long periods of time and lift up to 50 pounds.
• Bilingual is strongly preferred.
• Be authorized to work in the United States.

Benefits include:

• Health insurance beginning within 60 days
• Sundays off
• A complimentary meal every shift
• Employer-sponsored food safety courses
• Vacation time accruing beginning from date of hire
• 401k Program beginning after one year of employment
• Scholarship opportunities

Core Values

We foster a deep sense of care and respect for our Team Members, Guests and community. We create a positive and supportive environment where everyone feels valued and appreciated.

We are accountable for being honest, transparent and ethical in all our actions and decisions.…