Family Services Manager, Operations

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S— all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe.

PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit  Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

• Program Consulting
• Finance Consulting and Billing Services
• Applied Technology
• Outsourcing and Operations Strategy
• Project and Grants Management
• Assessments and Feasibility Studies

PCG’s Human Services practice area is seeking a Family Services Manager to lead the Family Services team, which administers a range of interconnected programs designed to promote family stability and self-sufficiency within the CalWORKS program located within the County of San Diego. This role oversees Housing Assistance programs and client services funded through both Family Stabilization (FS), Housing Support Program (HSP), and the Refugee Housing Support Program (RHSP) which provide eligible families with transportation assistance, temporary and permanent housing support, and access to utility services.

This position ensures the consistent delivery of high quality, client-centered services across all service regions, monitors program performance and outcomes, and maintains accurate reporting for internal stakeholders and external partners. The Manager will also develop, implement, and continuously improve policies, procedures, and operational practices to ensure compliance with all contractual, statutory, and regulatory requirements while maximizing available resources to achieve program goals.

• Provide leadership, coaching, and supervision to Housing Services Supervisors, Housing Navigators, Housing Case Managers, Program Assistants, and other assigned staff. Assign work, monitor performance, and support staff development.
• Ensure the consistent delivery of high quality, client-centered housing and stabilization services across all service regions.
• Oversee the administration of housing assistance programs, including Family Stabilization (FS), Housing Support Program (HSP), and the Refugee Housing Support Program (RHSP) for CalWORKs participants experiencing housing instability or homelessness.
• Monitor housing placements, transportation assistance, utility support, and other stabilization services to ensure program effectiveness and compliance.
• Ensure accurate and timely data entry, case documentation, and reporting related to program activities, outcomes, and funding requirements.
• Develop, analyze, and utilize program performance data to evaluate service delivery, identify trends, and recommend operational and programmatic improvements.
• Compile, analyze, and present data using Excel and other reporting tools to support metric-based management, contract compliance, and decision-making.
• Prepare and submit accurate, timely internal and external reports, including reports related to housing outcomes, program performance, and funding utilization.
• Interpret and apply federal, state,…