Operations Director

At Corvias, you’ll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it’s at the heart of the Corvias employment experience.

AtCorvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

The Operations Director (OD) provides strategic oversight and governance for resident services and operational performance across an assigned portfolio. This role is accountable for aligning operations with contractual requirements, military housing expectations, and RCI partnership obligations. The OD establishes operational vision, policies, priorities, and performance standards; ensures compliance with contractual, regulatory, and organizational requirements; and provides leadership to senior operational roles, including the Assistant Operations Director (AOD), where present.

The OD is primarily focused on performance oversight, risk management, stakeholder relationships, and long-term operational sustainability. In the event there is no Assistant Operations Director this position is responsible for the daily execution of on-site operations, with a primary focus on resident-facing services, office operations, and frontline team performance.

The candidate selected would have to already live within a daily commutable distance to Ft. Polk, LA, or be willing to relocate within a daily commutable distance to the base. Relocation assistance is available.

• Set and communicate portfolio-level operational strategy, priorities, and performance expectations.
• Provide oversight of resident services, office operations, and frontline performance outcomes across sites.
• Ensure operational execution aligns with partnership commitments, contractual requirements, and Corvias standards.
• Monitor performance trends, risks, and gaps; direct corrective actions as needed.
• Serve as the primary operational interface with RCI partnership leadership, Housing Chiefs, and RCI office stakeholders.
• Participate in partnership governance and performance meetings.
• Build and maintain productive relationships with installation support organizations and base resources.
• Maintain appropriate partner presence while recognizing that primary Garrison relationship ownership resides with Regional Vice Presidents and Asset Managers.
• Maintain accountability for operational compliance with military housing standards, contracts, and Corvias policies.
• Oversee audits, inspections, reviews, and performance evaluations, including issue resolution and escalation.
• Identify, manage, and mitigate portfolio-level operational, reputational, and partnership risk.
• Lead and develop the Assistant Operations Director and senior operations leaders, where applicable.
• Establish clear role accountability and consistent operating expectations across sites with and without an AOD.
• Build leadership capability, succession readiness, and a culture of accountability and continuous improvement.
• Ensure execution of business strategies and initiatives, including budgets, milestones, and performance measures.
• Review and assess financial performance to identify risks and opportunities; partner cross-functionally to improve net operating income and operational efficiency.
• Oversee strategies that optimize occupancy,…