Director of Managed Services

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

10 Parkville, MO, US

8 days ago Requisition

The Director of Managed Services leads the Solutions team responsible for customer implementations and existing-customer business analysis. This role builds team capability, clarifies priorities, and ensures the function consistently supports eShipping’s growth, retention, and customer value objectives.

The position develops, leads, and coaches a team spanning Implementations and existing-business analysis while coordinating closely with Account Management, Operations, Mode Leaders, Data Products, and other cross-functional partners. The Director of Managed Services ensures customer needs are translated into actionable work, resources are aligned to the highest-impact priorities, and the function strengthens customer onboarding, retention, operational performance, and measurable supply chain value.

Duties include but are not limited to the following:

• Build, develop, and retain a high‑performing Solutions team by setting clear expectations, coaching team members, supporting career growth, and creating development plans that strengthen current performance and future leadership capability.
• Work closely with Mode Leaders, Data Products team, Implementations, and Account Directors to align initiatives with organizational goals.
• Represent the organization professionally in front of customers and business leaders, ensuring clear and polished communication.
• Manage ticket prioritization, resource allocation, and resolution methodology to ensure timely and effective issue handling.
• Develop and implement strategies that enhance Solutions’ impact on customer retention, expansion opportunities, enterprise implementation quality, and long‑term account growth.
• Stay attuned to evolving business needs and industry trends.
• Identify and execute projects that improve implementation effectiveness, analyst productivity, operational efficiency, customer satisfaction, and measurable outcomes.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated people leadership capability, including the ability to manage performance, build trust, resolve competing priorities, and strengthen talent in a fast‑paced, customer‑facing environment.
• Strong supply chain and transportation management experience, including familiarity with LTL, FTL, Parcel, International, and Warehousing, with an understanding of how transportation decisions affect supply chain performance, fulfillment strategy, customer experience, and cost‑to‑serve.
• Ability to work independently with sound judgment while coordinating across Sales, Solutions, Account Management, Operations, Mode Leaders, Data Products, and Implementations to remove roadblocks and deliver customer outcomes.
• Excellent oral and written communication skills in person and via phone.
• Skilled at summarizing complex information into straightforward takeaways supported by data.
• Utilize sound, independent judgment, and make responsible decisions and recommendations.
• Excellent follow‑through and detail orientation.
• Analytical and business proficiency, including the ability to connect operational data, customer needs, and business priorities into practical recommendations.
• Requires the ability to travel up to twice a month.
• Able to…