VP​/SVP, Lending Operations - CanWise Financial

WHO IS RATEHUB?

We’re a company on a mission. We are a unique Canadian Fintech that is the one-stop shop for all financial needs of the consumer:
Save, Spend, Borrow, Invest, and Protect. Every single team member — from Product & Engineering to Sales & Marketing, Finance, Operations, and everything in between — is obsessed with one thing: helping Canadians make better financial choices. And we’re pretty great at it, too. Via our digital application technology and our award-winning in-house brokerages, we help over 2M Canadians per month make a positive impact on their finances.

We have many unique businesses: a mortgage brokerage, a life insurance brokerage, a home and auto insurance brokerage, a mortgage originations and servicing business, a Financial Services Marketplace, and a content business across Ratehub and Money Sense. 365 days a year, we deliver our users the best online mortgage experience, personalized credit card and loan options, and cheaper auto and home insurance policies than they typically get from their existing financial adviser.

Changing how people make financial choices isn’t easy, though. We know that achieving our mission is full of challenges — challenges that can be complex and often unexpected but that are always interesting, rewarding, and fun to solve as a team. This is where you come in. We are on the hunt for the right candidate to join us and help lead us forward to continued growth.

The VP/SVP, Lending Operations will be responsible for building, launching and operating the lending operations function for Can Wise Financial, Ratehub’s CMHC-approved mortgage lender. Reporting directly to Ratehub’s CEO, the incumbent will be a member of the Executive Leadership team, with end-to-end accountability for establishing the operational infrastructure, teams, processes and controls required to support a scalable, compliant and high-performing lending business.

• Build and lead Can Wise lending operations:
  Establish and oversee the end-to-end operating model for underwriting and servicing, from initial design and implementation through ongoing optimization and scale.
• Own underwriting and servicing operations:
  Develop the policies, processes, workflows, controls and service standards required to deliver consistent, efficient and compliant underwriting and servicing operations.
• Lead technology and platform implementation:
  Evaluate, select and implement the platforms and technology infrastructure required to support underwriting, servicing, workflow management, reporting and operational controls.
• Build and lead the organization:
  Define the required organizational structure, roles and capabilities; recruit, develop and lead high-performing underwriting, servicing and operational teams; and establish appropriate performance management and operating rhythms.
• Establish regulatory and licensing infrastructure:
  Lead the operational requirements associated with provincial licensing, mortgage administrator registrations and other applicable regulatory requirements necessary to establish and operate the lending business across Canada.
• Own compliance and risk controls:
  Ensure lending operations are designed and operated in accordance with applicable regulatory requirements, including FINTRAC/AML obligations, KYC requirements, policies, procedures, documentation and ongoing monitoring.
• Manage funder relationships and service levels:
  Lead onboarding and operational relationships with funders and other lending partners, including establishing service-level expectations, operational processes, reporting and issue-resolution mechanisms.
• Establish default management capabilities:
  Build and oversee processes for arrears, collections, workout and default…