Program Manager

Job Posting:

Employment Program Manager I

Employment Development Department

JC-533361 -

JC-533361 - Employment Program Manager I EMPLOYMENT PROGRAM MANAGER I

$6,525.00 - $8,170.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

The Employment Program Manager I (EPM-I) is a first line management position. Under the direction of the Unemployment Insurance (UI) Center Section Manager or Alternate Manager, the EPM-I is assigned to supervise a unit of staff performing the duties of Employment Program Representatives involved in determining claimant eligibility for UI benefits by conducting fact-finding interviews, responding to inquiries, and performing claim processing activities in accordance with laws, regulations, policies and precedent decisions.

Will provide prompt, accurate and courteous customer services to internal and external customers; may conduct training or assist as a mentor. Monitors all staff functions. Involves staff in the continuous process improvement of the various functions by using the methodology of Total Quality Management (TQM). Prepares and submits related reports in a timely manner. Leads and involves staff in the implementation of the Employment Development Department's (EDD) policies and procedures, new programs and program changes;

has responsibility for office administration including budget, personnel, payroll, staffing, space planning and organization. Applies equal employment opportunity policies in all aspects of promotion, training, and assignment of duties. Travel and/or overtime may be required. This position is headquartered in San Jose and may be eligible for rotational telework under EDD's telework policy. Employees are required to report to the headquarter office in San Jose.

Travel expenses to and from the headquarter office are the responsibility of the employee. Position(s) exist in Santa Clara County. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please  to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment. Office/Cubicle.

You will find the Minimum Requirements in the Class Specification.

• EMPLOYMENT PROGRAM MANAGER I

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks.

Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

• Effective Time Management and Organizational Skills.
• Effective communication and writing skills
• Customer services and teamwork skills
• Leadership and decision making skills
• Proficient use of Microsoft Office Suite (Outlook, Excel, Word and PowerPoint)
• Recent two years of UI systems knowledge and experience is desirable.

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.

The SOQ…