US Service Delivery Manager

You are purpose driven. Growth minded. Ready to stretch your potential. That’s the spirit of the community you will find at Orbia: where the purpose to advance life around the world drives our global team of over 23,000 every single day.

From creating solutions to deliver clean water, secure food supplies and reliable information to steering material advances that power the future of green and smart cities, transportation, and healthcare, we never settle for “good enough” when there’s an opportunity to make life better. Where purpose comes to life, it changes lives. This is what we live for.

• Establishing a truly customer-centric, proactive and collaborative service delivery organisation for the US chemical operations.

• Overall leadership, accountability and day to day management of the OFEM activities related to supply customers at the highest quality standard, including, Assets, logistics, warehousing, storage, import and export shipping, order management and Customer service related activities.

• The role will work across US region for OFEM and will be a key contributor to business transformation from a traditional large scale chemicals business to much more agile, purpose driven, future-fit and customer-centric organisation.

• Serving multi-product business with global supply chains and signficant regulatory aspects, the role requires general management skills across a broad range of areas.

• Bringing the various teams within the service delivery function together, breaking down any barriers and promoting openness and effective communication.

• To ensure raw materials, products and services are delivered to our external and internal customers to meet their expectations and in a safe, compliant and cost effective manner.

• To ensure that the Service Delivery Team work very collaboratively and as “one-unit” to exceed customer expectations and meet the business’s goals.

• Work closely and proactively with the OFEM Chemicals Global Service Delivery Director to keep abreast of the strategic and operational objectives of the business and translate these into specific targets for the US Service Delivery function.

• Demonstrate proactive behaviors and initiative to maximize customer satisfaction, optimize costs and improve value for the business.

• Close collaboration with internal stakeholders to enhance business performance.

• Provide day to day leadership to the US service delivery and procurement teams specifically in terms of objective setting, priorities, organization, resources, policies, ways of working & systems and procedures.

• Ensure that the service delivery function meets all safety, compliance, code of ethics and internal/external audit requirements.

• Work collaboratively and in alignment with Service Delivery Managers across the regions, sharing best practice, providing support and guidance as needed

• Identify and resolve short- and long-term issues that contribute to poor or average customer service by taking timely and pragmatic action. Implement necessary change and influence effectively internally and externally as needed to sustain improvements.

• Design and adjust the Service Delivery function in a organize and sustained manner, organize the function aligned with the SOX compliance segregation of duties, Internal Audit recommendation, Global Supply Chain Guidelines and Business definitions. . Set up required structures and processes to deliver results.

• Always promote high standards in terms of safety, delivery and costs.

• Promote the professional and personal development of your team members. Implement required People processes such as selection, objective setting, personal reviews, reward/recognition and succession planning in a…