CNC Technical Support

CNC Technical Support

The CNC Technical Support position assists with new product programming and provides the first level of technical support to the Computer Numerical Control or CNC Operators. Operators use CNC machines to drill, grind or mill parts used in manufacturing Quaker Window and Door products. The CNC Technical Support position works as part of a team that keeps Quaker's machinery working properly.

The CNC Technical Support position performs machine adjustments, troubleshoots problems, and completes machine maintenance.

Duties and Responsibilities

• Provide the first level of Technical Support on manufacturing machinery that drills, grinds or mills, monitor machine operation and display readouts to detect malfunctions
• Respond to notifications of CNC machine malfunction
• Troubleshoot 3D printers & CNC machines - define problems, collect data, establish facts and draw valid conclusions; order parts to make necessary repairs
• Train new CNC Operators
• Learn to calibrate CNC machines
• Read, analyze, and interpret technical procedures, mechanical drawings and set up instructions to understand specifications of the machinery
• Perform machine adjustments based on trend analysis of known issues
• Perform maintenance such as setting speed and feed rates, cleaning machine parts and replacing work or damaged drill bits
• Provide materials, tools, training and backup to CNC Operators
• Train operators on new programs and general CNC operation
• Communicate the state of equipment repairs to Production Leads
• Comply with safety, quality, and productivity requirements and procedures
• Assist the CNC Programmer with new product programming including programming for plastic printing fixtures
• Learn & apply basic rules in GCODE & ELUCAD software to create CNC Code
• Design and draw simple 3D fixtures in Solid Works CAD software
• Use 3D printers to produce CNC fixtures, various alignments and go / no-go gauges
• Translate instructions into computer commands so machines can perform proper functions to print necessary parts
• Load control media containing programmed commands into control console of machine or enter commands to retrieve programmed control data
• Prepare test runs to check if the machines produce outputs according to specifications
• Load or unload parts in machines for testing, set components to precise tolerances utilizing CNC technology
• Operate a CNC machine as necessary to produce testing parts
• Prompt and regular attendance at an assigned work location
• Interact with employees and customers in an appropriate manner
• Communicate via email and prepare reports
• Review and analyze data and information concerning machine programming
• Plan, prioritize and monitor parts creation
• Complete assigned tasks/projects in a timely manner

Supervisory Responsibility

No direct management or supervisory responsibilities.

Travel

Approximately 15% travel is required to commute between the Quaker campuses to resolve machinery issues, for training or position backup.

Qualifications

• Familiarity with Microsoft Office software:
  Word, Excel, Outlook
• Apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to r ead and interpret blueprints & engineering drawings
• Ability to interpret a variety of technical instructions in mathematical or diagram form.
• Ability to work with fundamentals of plane and solid geometry and trigonometry mathematical concepts.
• Basic knowledge of AutoCAD – Computer-Aided Design software
• Proficient with hand tools and machinery required to maintain equipment.

Preferred Education and Experience

• Minimum 6 months experience with Quaker as a high-quality CNC Operator
• Certificate or degree in engineering or a relevant field of study preferred
• An equivalent combination of education and experience may be satisfactory

Competencies and Skills

• Resourceful / Proactive in Gathering Information, Sharing Ideas and Trouble Shooting
• Reading and Comprehension
• Reasoning Skills like Analysis, Evaluation and Synthesis
• Mathematical Skills
• Flexibility
• Collaboration and Team Based Mindset
• Safety Focused
• Quality Focused

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Physical Demands

• regularly lift and/or carry objects weighing up to 25 pounds, and occasionally lift and/or move up to 50 pounds,
• work shifts of at least 8 hours, and occasionally longer, for 5-6 days each week,
• reach, bend, climb or balance; and stoop, kneel, crouch or crawl as necessary; and
• stand for prolonged periods.

Vision abilities required by this job may include close vision, distance vision, depth perception and ability to adjust focus.

It is an essential job function and safety rule, applicable to every employee working in a safety sensitive classified position, to be able to work in a constant state of alertness and in a safe manner.

Safety

Observe safety and security policies and procedures, including proper use of Personal…