Operations Manager

Purpose of Job

The Manufacturing Manager leads the plant manufacturing function, managing their team, and driving it to deliver world class results in terms of safety, quality, cost, delivery and team morale.

• Meeting or exceeding the targets set by the Plant Manager and aligned with the business needs, ensuring production requirements and deadlines are achieved with excellent quality and service, safely
• Creating and implementing a manufacturing improvement plan and new processes to drive the business results forward, working cross‑functionally (Engineering, Warehouse, CI,)
• Coaching and developing the team to enable them to contribute to their full potential, thereby improving overall plant results

• Ensure that the equipment and resources are utilized effectively (manage and optimise labour requirements, maximise production capability)
• Analyse thoroughly production data, identify losses, root‑cause them with the help of the teams, ensure fix, document it in a standard and train it to the teams
• Lead and coach root‑cause problem solving
• Effectively communicate priorities to the teams and escalates issues within their area of ownership

• Delivering operational targets (Safety, Quality, Cost, Delivery, Moral) across the plant
• Ensure professional behaviour, and high shop‑floor appearance standards at all time
• Always be aware of what the shop floor results are, what the priority work is, what the future priorities are and how they are to be achieved. Make sure the team is similarly informed
• Have a strong knowledge of technical aspects of lines, quality, safety, planning, reliability, and schedule adherence systems so that you can lead these activities from a position of authority
• Be personally proactive (and develop team members to do the same) in looking for and executing improvements, anticipating, and fixing problems before they occur
• Driving their team development and engagement to enable them to fix any problems themselves without recourse to a manager (self‑sufficient teams)
• Handle emergencies that might occur (e.g. fire)
• Manage the performance of the Shift Leaders
• Form effective working relationships with cross‑functional teams (Engineering, Planning, WH, …)

• Support team to deliver safety target, role model safety
• Ensure that self and team follow safety rules, policies, procedures, and work in a safe manner
• Ensure work environment is kept clean and tidy by the teams at all time
• Control line pre‑checks have been carried on each line and ensure any issue is addressed
• Carry engage conversations with colleagues as per targets
• Ensure safety contacts and any other safety information are shared with the teams
• Ensure all near misses are reported in a timely manner
• Ensure near miss investigations are completed within 24h & support root cause analysis / fix
• Ensure all safety hazards are identified, recorded in defect list, and eliminated
• Ensure all safety actions are completed in a timely manner
• Report any safety concern to Plant Manager and Safety Coordinator

• Ensure good quality of products manufactured – according to specifications and meeting all legal requirements (It is expected that the Manufacturing Manager will be able to make decisions on the quality of work produced in the absence of Quality representatives)
• Support investigation of QA complaints (Internal / Customer)
• Ensure QA complaints are answered in a timely manner
• Ensure the team quality training is up to date
• Ensure all paperwork is filled in by the teams properly
• Ensure line clearances are carried as per standard
• Ensure teams follow reject procedure when required
• Ensure rejected product is reworked within 90 days
• Ensure quality actions are implemented quickly to eliminate reoccurrence of quality issues
• Ensure GMP / Hygiene standards are met in production
• Support site management team on visits and audits BRC, BSI etc.
• Report any quality concern to Quality team / Plant Manager
• Take part in internal audit programme
• Take part in internal Quality reviews

• Define long‑term run rates based on past performance and improvement plan – input into S&OP
• Develop long‑term…