Creative Account Manager

Creative Account Manager

The Creative Account Manager develops and expands client relationships on specific identified accounts and works within Maritz Engagement Solutions to retain and grow business by providing best‑in‑class client support.

Collaborates with creative team to develop and execute marketing strategy for accounts by gathering details related to client’s challenges and needs. Creates value‑add proposals for basic solutions. In collaboration with Decision Sciences, develops client‑specific data insights to articulate the tangible and intangible values of recommendations and describe why Maritz creative services are superior to competitors. Utilizes metrics and data insights to review effectiveness of Maritz creative solutions during and after implementation and develops lessons learned for future opportunities.

Maintains day‑to‑day client contact and works closely with client to ensure program communication objectives are executed. Acts as team leader, communicates program requirements to creative team; works closely with all internal departments and personnel to exceed client requirements and objectives. Develops client relationships and participates on client reviews in coordination with project management.

Works closely with Sales, Project Management and Solution Design to develop creative solutions. Maintains ongoing relationships with client contacts to assist through the development and execution of creative campaigns. Collaborates with the Maritz project management team to ensure day‑to‑day operations are occurring as intended and agreed upon.

• Bachelor’s degree in marketing, communications or business required or equivalent work experience.
• 2‑6 years of client services, product management and/or agency experience.
• Ability to lead both internal and external client teams.
• Ability to manage project financial data.
• Build relationships with clients, advocating both for the brand and the agency.
• Willingness to seek new business opportunities.
• Must have active listening skills, excellent written and verbal communication skills.

• This is a hybrid role based in Fenton, MO (Tuesday | Wednesday | Thursday).

Maritz offers a comprehensive benefits package for full‑time employees, including medical, dental, vision, life insurance, disability, paid parental leave, 401(k), tuition reimbursement, paid time off, year‑end holiday closure, and more.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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