Program Manager III

Responsibilities

• Own the change enablement plan for the Rain Focus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams
• Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters
• Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to Rain Focus, including workflow mapping and template and config parity
• Serve as the primary point of contact between stakeholders and the Rain Focus vendor team; triage enablement work streams
• Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements
• Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership
• Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition

• Hands‑on experience administering or enabling event management platforms, specifically Experience with Rainfocus
• Demonstrated experience leading tool adoption or platform migrations across cross-functional teams
• Experience defining and tracking metrics and running programs to improve operational performance

• Experience with Splast or Cvent
• Strong stakeholder communication, documentation, and training delivery skills
• Enablement/Change Management experience
• Training experience
• Marketing, specifically with events experience

5+ years of experience in change management, enablement, marketing or events operations, or program management. BA/BS degree in Marketing or Communications, nice to have but not a requirement.

Pay range is $66 - $71 per hour with full benefits available.

• paid time off
• medical insurance
• dental insurance
• vision insurance
• life insurance
• 401K
• parental leave
• and more

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