Director, Marketing and Member Communications

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve.

In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

The Director, Marketing - Part D Stars leads the development and execution of member marketing and communications campaigns that drive measurable improvement in Alignment Health Plan's Part D Star Ratings. This role owns the campaign strategy and execution to support the Part D Stars program, designing targeted member awareness, education, and engagement campaigns that influence key performance measures, including medication adherence, MTM/CMR completion, pharmacy benefit utilization, and member experience with the drug plan.

Success is measured by OKR achievement and direct accountability for marketing-driven improvement in Part D Star Ratings. This is a hands‑on individual contributor role. The ideal candidate is a seasoned healthcare marketer with deep expertise in end-to-end campaign management, from strategy and design to writing, execution, and performance tracking — and a working familiarity with Medicare Part D benefits and the member experience around prescription drug access, utilization, and adherence.

Must be available to work PST hours regularly.

• Develop and own the member campaigns for Part D measures, including audience rationale, segmentation approach, campaign design, channel strategy, and measurement framework, prioritizing initiatives based on Part D Stars performance goals, measure‑level data, and organizational OKRs
• Identify and define the member data and insights needed to inform campaign strategy, working with Pharmacy and Stars teams to ensure segmentation, targeting, and personalization are based on meaningful Part D member attributes such as adherence history, medication utilization, and benefit engagement

• Author all member‑facing and campaign‑supporting communications across formats and channels, maintaining ownership of the work from first draft through final approval
• Develop and manage integrated multi‑channel Part D campaigns spanning direct mail, email, SMS, IVR, and digital, coordinating with design, compliance, production, and vendor partners to ensure strategic alignment and on‑time delivery across concurrent work streams

• Define success metrics before execution begins and analyze marketing campaign performance across channels and audiences to identify what resonated with members and what influenced Part D measure‑level outcomes
• Work with Pharmacy and Stars teams to understand Part D performance trends and member insights and apply those learnings to refine and strengthen marketing strategy
• Present campaign strategy and marketing performance to senior leadership in clear, executive‑ready narratives

• Build and maintain strong working relationships with Pharmacy, Stars, Clinical, Member Experience, Network, and Market Leadership teams, serving as the member marketing and communications partner to leadership
• Partner with Stars and behavioral insights subject matter experts to incorporate member research and behavioral findings into campaign design and messaging approach
• Engage proactively with…